Isabela Giurgi
Enfield,London
Summary
Accomplished Office Management and Administration Specialist with a robust background spanning over 6 years, adept at optimizing organizational efficiency, productivity, and service quality across diverse settings. Proficient in multitasking, prioritization, and fostering collaborative environments. Seeking a challenging opportunity within a dynamic team to contribute to organizational growth and success.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Senior Administrative Office
Icon College of Technology and Management
London
2018.02 - Current
- Serve as a pivotal liaison between students and administration, ensuring a seamless academic experience for a student body exceeding 1,500
- Proactively establish and maintain effective communication channels with students, addressing inquiries and concerns promptly
- Innovatively devise strategies to enhance student engagement and satisfaction, resulting in improved retention rates
- Provide mentorship and guidance to administrative staff, fostering a culture of excellence and continuous improvement
- Utilize data-driven approaches to identify and address attendance issues, facilitating timely interventions and solutions.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Organised filing system for important and confidential office documents.
- Established workflow processes and implemented modifications to improve administrative operations.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Managed queries in person, by phone and via email with exceptional customer care.
Center Administrator
Pennine Offices
London
2017.01 - 2017.09
- Directed office operations, ensuring adherence to organizational policies and optimizing workflow efficiency
- Provided strong leadership and supervision to administrative personnel, promoting teamwork and accountability
- Managed inventory, supplies, and records meticulously to uphold streamlined processes and compliance standards
- Demonstrated superior communication skills in handling correspondence and delivering exceptional customer service experiences.
- Wrote reports outlining project progress and results.
- Engaged with stakeholders to build relationships and brand awareness.
- Delivered services to customer locations within target timeframes.
Events Planner/Co-Founder
Isa Events
Romania
2014.10 - 2016.07
- Co-established and managed Isa Events, specializing in conceptualizing and executing bespoke event experiences
- Developed innovative event themes tailored to client preferences and objectives, fostering client satisfaction and loyalty
- Cultivated strategic partnerships with vendors to secure premium services and exclusive offerings.
Education
BA Degree in International Relations and European Studies - Law and Administration
2009.10 - 2012.07
Skills
- Office Management
- Administrative Support
- Leadership and Team Building
- Effective Communication
- Customer Relationship Management
- Event Planning and Execution
- Inventory and Resource Management
- Problem-Solving and Decision-Making
- Data Analysis and Interpretation
- Time Management and Prioritization
- Policy and procedure modification
- Documentation control
- Database administration
- Well-organised
- Staff scheduling
- Microsoft Office Specialist Certification
- Relationship building
- Meticulous multitasker
- Program management
References
Available upon request.
Timeline
Senior Administrative Office - Icon College of Technology and Management
2018.02 - Current
Center Administrator - Pennine Offices
2017.01 - 2017.09
Events Planner/Co-Founder - Isa Events
2014.10 - 2016.07
Bucharest - BA Degree in International Relations and European Studies, Law and Administration
2009.10 - 2012.07