Isabel Torres
London
Summary
Highly adaptable and dependable BSc (Hons) Criminology and Criminal Psychology graduate with the ability to perform effectively in dynamic and challenging environments. Strong skills in research, critical analysis, problem-solving, communication and teamwork, complemented by practical experience in delivering high-quality customer service and working collaboratively. Demonstrates strong organisational abilities, professional integrity, attention to detail and a proactive approach to resolving challenges. Recognised for reliability, a positive and sociable approach, and a strong commitment to achieving results and maintaining high professional standards.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Assistant Store Manager
Starbucks Coffee
London
2024.04 - Current
- Managed daily store operations, overseeing cash handling, safe management, stock control, and team coordination to ensure seamless service.
- Lead shifts effectively, ensuring smooth service and maintaining high operational standards in the manager's absence.
- Promoted from barista to shift supervisor/assistant store manager within one year of joining the company demonstrating strong leadership, reliability and customer service excellence.
- Trained and supported new team members, fostering teamwork and a positive work environment that contributed to overall team morale.
- Crafted and memorised over 100 handcrafted beverages, consistently delivering high-quality drinks with speed and accuracy to enhance customer satisfaction.
- Honoured as Barista of the Quarter for the entire district, receiving selection from store and district managers for outstanding service and teamwork.
Sales Assistant
H&M
Westfield, London
2023.09 - 2024.03
- Delivered excellent customer service in one of London's busiest retail stores, particularly during high-demand periods such as Christmas.
- Assisted customers with purchases, fitting room needs, and transactions, leveraging strong product knowledge to enhance customer satisfaction.
- Collaborated within a large, fast-paced team to meet and exceed sales and service targets, contributing to overall store performance.
- Maintained efficient stock replenishment and high visual merchandising standards to optimise sales presentation.
- Successfully balanced part-time work alongside education, demonstrating strong time management, reliability, and commitment.
Cashier
British Heart Foundation
London
2021.11 - 2022.11
- Processed transactions accurately and actively promoted Gift Aid, contributing to increased funds for foundation's mission.
- Engaged with customers to create a positive and welcoming experience, ensuring high levels of satisfaction.
- Supported store operations as cashier and on shop floor, enhancing overall customer service experience.
- Restocked and organised merchandise, ensuring a tidy and efficient shopping environment for customers.
- Acquired knowledge of retail processes through active participation in operations.
Education
Bachelor of Science - BSc H Criminology and Criminal Psychology
University of Greenwich
London, ENG2026-09
Diploma of Higher Education - Uniformed Service
Uxbridge College
2025-09
GCSE -
Villiers High School
2021-09
Skills
- Customer service
- Task management
- Team working
- Effective communication
- Staff mentoring
- Empathy and understanding
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Assistant Store Manager
Starbucks Coffee
2024.04 - Current
Sales Assistant
H&M
2023.09 - 2024.03
Cashier
British Heart Foundation
2021.11 - 2022.11
Bachelor of Science - BSc H Criminology and Criminal Psychology
University of Greenwich
Diploma of Higher Education - Uniformed Service
Uxbridge College
GCSE -
Villiers High School
References
References available on request