Isabel Tester

Additional Information

Senior Account Manager - ABM - UK 2022 - present

• Led operations across 9 Airport, 15 Terminals in a high-volume space, delivering consistent quality
• Lead, inspire and support development for a large team of casual workers
• Created an inclusive, diverse workforce
• Inspired passion and commitment
• Managed budgets exceeding £1 million
• Directed transformation initiatives, enhancing consumer satisfaction and operational efficiency.
• Built and nurtured a team of 250 staff, implementing training and succession planning frameworks.
• Collaborated with clients and contractors to align service delivery with brand standards and strategic goals.
• Committed to sustainability and diversity in the workplace
• Flexible to work evenings and weekends in line with event schedules
• Passionate about creating legendary customer experience

• Liaised with external auditors during review periods of corporate social responsibility reports.
• Engaged employees in volunteerism activities, strengthening team cohesion whilst benefiting local communities.
• Facilitated partnerships with NGOs for collaborative projects on societal issues.
• Fostered a culture of responsible business practices across all departments in the organisation.
• Established monitoring systems to track progress against corporate social responsibility goals.
• Enhanced staff understanding and application of corporate social responsibility through regular training sessions.
• Developed corporate social responsibility strategies, ensuring alignment with company objectives.

• Established a positive work environment which promoted staff morale and productivity.
• Maintained compliance with industry regulations at all times.
• Led company-wide restructuring to streamline operations.
• Achieved customer satisfaction with regular feedback and improvement sessions.
• Established successful partnerships with other companies for mutual growth.
• Implemented rigorous financial controls, improving overall profitability.
• Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
• Introduced effective cost control measures, reducing unnecessary expenditure.