Summary
Overview
Work history
Education
Skills
Websites
References
Portfolio & Creative Interests
Languages
Timeline
Generic

Isabel Pond

Huntingdon,England

Summary

A versatile individual with expertise in retail and customer service, adept at customer support, till operation, and staff scheduling. Demonstrates strong skills in stock control and multitasking, complemented by a creative flair in photography and visual storytelling. Proficient in Adobe Photoshop and Lightroom for branding and portfolio management. Experienced in digital communication, content creation, social media, and digital marketing basics. Utilises technical tools such as Adobe Creative Suite, Microsoft Office, Google Workspace, and Workday to enhance productivity and efficiency. Committed to leveraging these skills to drive business success while pursuing opportunities for growth in digital marketing.

Overview

4
4
years of professional experience

Work history

Customer Assistant (Level 10)

Waitrose & Partners
St Ives
09.2021 - 08.2025
  • Delivered knowledgeable service in fast-paced retail environment, fostering trusted relationships with customers and colleagues.
  • Supervised self-checkouts and tills, resolving payment queries and customer complaints efficiently.
  • Managed rotas and coordinated staff schedules to optimise operational planning across departments.
  • Ensured compliance with quality standards and safety regulations through oversight of stock checks.
  • Improved project efficiency by developing detailed work plans.
  • Oversaw budget allocations, reducing unnecessary expenditure.

Customer assistant

Morrisons
Cheltenham, Gloucestershire
10.2023 - 01.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied positive customer service approach to increase satisfaction levels.
  • Coordinated audit processes, ensured regulatory compliance .

Education

UAL Foundation Diploma - Art & Design

Cambridge Regional College
Cambridge, Cambridgeshire
09/2022 - 06/2023

A Levels - Fine Art, Photography, Geography

St Ivo Academy
Saint Ives, Cambridgeshire
09/2020 - 06/2022

GCSEs -

St Ivo Academy
Saint Ives, Cambridgeshire
09/2015 - 06/2020

Skills

Retail & Customer Service:

  • Customer support, till operation, staff scheduling, stock control, multitasking


Creative & Visual:

  • Photography, visual storytelling, Adobe Photoshop & Lightroom, branding, portfolio management


Digital & Communication:

  • Content creation, social media, digital marketing basics, strong communication, teamwork


Technical tools:

  • Adobe Creative Suite, Microsoft Office, Google Workspace, Workday
  • Creative Tools: Adobe Photoshop, Lightroom
  • Productivity: Microsoft Office, Google Workspace
  • Retail Systems: Workday, Workforce Management

Websites

References

Available on request

Portfolio & Creative Interests

  • Photography – Specialising in sports, portrait, and event photography with a focus on visual storytelling; skilled in lighting, editing, and composition
  • Digital Media & Branding – Passionate about how visual content shapes brand identity; actively exploring social media strategy and digital engagement
  • Portfolio Website: https://pondie9.wixsite.com/isabelpondportfolio
  • Instagram: @isabelpondphotography

Languages

English
Native

Timeline

Customer assistant

Morrisons
10.2023 - 01.2024

Customer Assistant (Level 10)

Waitrose & Partners
09.2021 - 08.2025

UAL Foundation Diploma - Art & Design

Cambridge Regional College
09/2022 - 06/2023

A Levels - Fine Art, Photography, Geography

St Ivo Academy
09/2020 - 06/2022

GCSEs -

St Ivo Academy
09/2015 - 06/2020

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Isabel Pond