Isabel Pond
Huntingdon,England
Summary
A versatile individual with expertise in retail and customer service, adept at customer support, till operation, and staff scheduling. Demonstrates strong skills in stock control and multitasking, complemented by a creative flair in photography and visual storytelling. Proficient in Adobe Photoshop and Lightroom for branding and portfolio management. Experienced in digital communication, content creation, social media, and digital marketing basics. Utilises technical tools such as Adobe Creative Suite, Microsoft Office, Google Workspace, and Workday to enhance productivity and efficiency. Committed to leveraging these skills to drive business success while pursuing opportunities for growth in digital marketing.
Overview
4
4
years of professional experience
Work history
Customer Assistant (Level 10)
Waitrose & Partners
St Ives
09.2021 - 08.2025
- Delivered knowledgeable service in fast-paced retail environment, fostering trusted relationships with customers and colleagues.
- Supervised self-checkouts and tills, resolving payment queries and customer complaints efficiently.
- Managed rotas and coordinated staff schedules to optimise operational planning across departments.
- Ensured compliance with quality standards and safety regulations through oversight of stock checks.
- Improved project efficiency by developing detailed work plans.
- Oversaw budget allocations, reducing unnecessary expenditure.
Customer assistant
Morrisons
Cheltenham, Gloucestershire
10.2023 - 01.2024
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied positive customer service approach to increase satisfaction levels.
- Coordinated audit processes, ensured regulatory compliance .
Education
UAL Foundation Diploma - Art & Design
Cambridge Regional College
Cambridge, Cambridgeshire 09/2022 - 06/2023
A Levels - Fine Art, Photography, Geography
St Ivo Academy
Saint Ives, Cambridgeshire 09/2020 - 06/2022
GCSEs -
St Ivo Academy
Saint Ives, Cambridgeshire 09/2015 - 06/2020
Skills
Retail & Customer Service:
- Customer support, till operation, staff scheduling, stock control, multitasking
Creative & Visual:
- Photography, visual storytelling, Adobe Photoshop & Lightroom, branding, portfolio management
Digital & Communication:
- Content creation, social media, digital marketing basics, strong communication, teamwork
Technical tools:
- Adobe Creative Suite, Microsoft Office, Google Workspace, Workday
- Creative Tools: Adobe Photoshop, Lightroom
- Productivity: Microsoft Office, Google Workspace
- Retail Systems: Workday, Workforce Management
References
Available on request
Portfolio & Creative Interests
- Photography – Specialising in sports, portrait, and event photography with a focus on visual storytelling; skilled in lighting, editing, and composition
- Digital Media & Branding – Passionate about how visual content shapes brand identity; actively exploring social media strategy and digital engagement
- Portfolio Website: https://pondie9.wixsite.com/isabelpondportfolio
- Instagram: @isabelpondphotography
Languages
English
Native
Timeline
Customer assistant
Morrisons
10.2023 - 01.2024
Customer Assistant (Level 10)
Waitrose & Partners
09.2021 - 08.2025
UAL Foundation Diploma - Art & Design
Cambridge Regional College
09/2022 - 06/2023
A Levels - Fine Art, Photography, Geography
St Ivo Academy
09/2020 - 06/2022
GCSEs -
St Ivo Academy
09/2015 - 06/2020
Similar Profiles
Jane DunkleyJane Dunkley
Deputy Branch Manager at Waitrose & PartnersDeputy Branch Manager at Waitrose & Partners
Samuel MatthewsSamuel Matthews
Delivery driver at Waitrose & PartnersDelivery driver at Waitrose & Partners
Karim MohammadKarim Mohammad
Duty manager at Waitrose & PartnersDuty manager at Waitrose & Partners
Beth SearlBeth Searl
Supermarket Assistant at Waitrose & PartnersSupermarket Assistant at Waitrose & Partners
URLICH VICTORURLICH VICTOR
Sound engineer at CLCSound engineer at CLC