Summary
Overview
Work History
Skills
Timeline
Generic

Isabel Miguel

London

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Lead ophthalmologist HCA

Evolution
11.2022 - Current
  • Maintained confidentiality and compliance standards for optimized patient care
  • General administration to support the efficient operation of all eCare clinics
  • Support Clinicians (Optometrists and Dr's) in the efficient operation of an eCare clinic
  • Ensure all clinics are booked to maximum capacity by utilizing last minute slots with urgent referrals, and the cancellation list
  • Reporting any issues or complaints to my superior
  • Maintaining stock levels of key items by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
  • Within 24 hours after the interview, follow up with managers to get feedback
  • From gathering criteria to onboarding, assist with trainee recruiting
  • Ensure that both trainees and experienced hires have the greatest candidate experience possible
  • Interviewing/recruiting staff, as well as creating job adverts, and providing training to new starters on policies and procedures.
  • Streamlined administrative tasks such as record-keeping, scheduling appointments, and billing processes for improved office efficiency.

HCA

Allied Healthcare
12.2018 - 12.2022
  • Provided personalized care and support to vulnerable individuals, helping them retain maximum independence
  • Monitored patients' conditions closely and escalated concerns to senior staff
  • Worked closely with nurses to maintain optimum levels of communication
  • Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting
  • Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance
  • Maintained confidentiality and compliance standards for optimized patient care.

HR Admin Assistant

Angolan Embassy
08.2018 - 08.2019
  • Communicating with customers via telephone
  • Arranging interviews via telephone
  • Processing data using Excel spreadsheets
  • Sorting out incoming and outgoing mail
  • Sorting and scanning documents
  • Responsible for attending to people coming for interviews
  • Distributing emails coming through HR mail inbox
  • Dealing with sensitive Information.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.

Sales Associate

Harrods
12.2017 - 06.2018
  • Offering face to face advice to customers on store products
  • Understanding of current products, trends and collections and to ensure that customers are informed and aware
  • Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company
  • Developing and maintaining good product knowledge and providing excellent customer service
  • To be aware of daily sales targets and performance against them
  • Using appropriate sales techniques to ensure they are met
  • To replenish stock and maintain high standards of merchandise and product presentation
  • To ensure that all procedures and policies are understood and carry out work according to those standards
  • Ensuring that personal appearance and presentation are in line with the company.

Office Administrator of Accounts

Riccardo's Restaurant
07.2015 - 07.2017
  • Reduced operational costs with thorough budget management and expense tracking.
  • Conducted regular audits of office procedures to identify areas for improvement, implementing changes as needed to maintain compliance with industry standards and best practices.
  • Assisted in the onboarding process for new hires, providing necessary training materials and resources for a smooth transition into the company culture.
  • Enhanced team collaboration for increased productivity by introducing new communication tools and platforms.

Skills

  • Safeguarding policy compliance
  • Hoist operation
  • Elderly care expertise
  • Data confidentiality
  • Attention to Detail
  • Organization and Time Management
  • Communication (Oral and Written)
  • Decision-making skills

Timeline

Lead ophthalmologist HCA

Evolution
11.2022 - Current

HCA

Allied Healthcare
12.2018 - 12.2022

HR Admin Assistant

Angolan Embassy
08.2018 - 08.2019

Sales Associate

Harrods
12.2017 - 06.2018

Office Administrator of Accounts

Riccardo's Restaurant
07.2015 - 07.2017

Similar Profiles

CREATE PROFILE
Isabel Miguel