Summary
Overview
Work History
Education
Timeline
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ISABEL KEMP

Stirlingshire,FAL

Summary

Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to delivering a first class experience to customers, while maintaining a positive and team-player attitude with colleagues. A fast learner and eager to build upon previous skills within a customer facing role.

Overview

3
3
years of professional experience

Work History

Team Leader

Costa Coffee
Cheltenham, Gloucestershire
02.2024 - 09.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
  • Developed team members' skills through targeted mentoring, resulting in improved individual performance

Kennel and Cattery Assistant

Strawbyn Kennels and Cattery
Great Malvern, Worcestershire
08.2023 - 02.2024
  • Demonstrated compassion toward all animals in our care regardless of breed or background
  • Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets' stay at the kennel

Kennel and Cattery Assistant

B.J. Pet Resort and Spa
Churchdown, Gloucestershire
07.2021 - 04.2023
  • Coordinated efforts with the RSPCA to facilitate successful placement of pets into loving homes
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising

Education

Bachelor of Science - Zoology

Hartpury University
Hartpury, Gloucestershire
09/2020 - 07/2023

Timeline

Team Leader

Costa Coffee
02.2024 - 09.2024

Kennel and Cattery Assistant

Strawbyn Kennels and Cattery
08.2023 - 02.2024

Kennel and Cattery Assistant

B.J. Pet Resort and Spa
07.2021 - 04.2023

Bachelor of Science - Zoology

Hartpury University
09/2020 - 07/2023

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ISABEL KEMP