Isabel Hollyoake
Summary
A dedicated administrative professional with over nine years of experience in hospitality and operations management. Skilled in team leadership, customer service, office administration and scheduling, with a strong ability to enhance operational efficiency and foster positive client relationships. I am eager to advance in management and administrative roles, utilising my expertise to contribute to a dynamic and growing organisation.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Bookings Team Lead
Oryon Imaging
London
03.2025 - Current
- Recruit, onboard, train, and coach team members to ensure high performance and engagement
- Supervised daily bookings, optimized scheduling, and ensure efficient customer journeys
- Acted as manager for team queries, providing expert support and escalating when necessary and handling complaints
- Conduct regular team reviews, sample checks, and feedback sessions to maintain service excellence
- Ensure shift patterns align with business demands, covering peak periods and unplanned absences
- Identified efficiencies in workflows, update SOPs, and implement best practices
- Motivated the team through incentives, training workshops, and a positive work environment
- Acted as a senior point of contact for queries, ensuring GDPR compliance and service quality
- Experience with Salesforce, Slack and Microsoft
- Monitored team performance metrics, identifying areas for improvement.
Duty Manager
Everyman Cinema
Marlow
03.2024 - 02.2025
- Transitioned from the restaurant industry to the cinema sector to explore a different aspect of hospitality management.
- Managed daily operations at a high-end cinema, ensuring a seamless and luxurious guest experience.
- Led staff training and development, focusing on personalised service and maintaining the cinema's premium atmosphere.
- Supervised and developed a team of 20+ employees, reducing staff turnover by 30%.
- Oversaw scheduling, stock management, financial reporting, and labour analysis to optimise efficiency.
- Implemented a new staff scheduling system, successfully reducing labour costs by 10%.
- Managed event planning for private screenings and special occasions, enhancing the venue's reputation.
- Ensured all aspects of the cinema-from ticketing and projection to food service-met the highest standards of excellence.
Sabbatical
08.2023 - 02.2024
- I travelled for six months to broaden my personal and professional development, immersing myself in diverse cultures and adapting to new environments.
- Navigating my way independently improved my organisational and decision-making skills, and exposure to various perspective's deepened my cultural awareness and emotional intelligence.
- This journey reinforced my ability to thrive in dynamic situations, bringing a more global and adaptable mindset to my professional approach.
Assistant Manager
Brasserie Blanc
Beaconsfield
01.2022 - 07.2023
- This managerial position in the restaurant industry has given me extensive experience in customer service and communication.
- Brasserie Blanc can hold a capacity of 180 guests, this has given me the experience to deal with high level capacity whilst managing a team of staff up to 25 on one shift and creating a memorable time for the guests.
- I am able to deal with any pressures that can be felt in a restaurant environment whilst always maintaining a clear vision to keep all staff and guests happy.
- Some of my day to day tasks included: handle guest inquiries, process reservations, and manage check-ins and checkouts in a high-volume environment.
- Provided administrative support to senior management, improving operational efficiency.
- Scheduled appointments, meetings, and events.
- I managed guest feedback and complaints, resolving issues in a timely and professional manner to ensure customer satisfaction.
- Trained and mentored junior staff in administrative procedures, customer service standards, and company policies.
Assistant Manager
The Red Lion
Stoke Poges
09.2019 - 12.2021
- Managed the front desk, greeting and assisting guests, ensuring a positive first impression of the establishment.
- Answered guest enquiries, responded to emails, and managed reservations.
- I gained a promotion through training the team and running the business successfully alongside the other management team.
- Provided administrative support for the team, including preparing reports, filing for staff and health and safety records.
- Assisted in organizing and executing special events, including special occasions, and corporate meetings.
Education
A Level - English Literature, Theatre Studies and History
St Bernard's Catholic Grammar School
BSc(Hons) - Criminology and Criminal Justice
Portsmouth University
GCSE(s) - Core/Additional Science, English Language, English Literature, Mathematics, BTEC Performing Arts, History, Religion, French
St Joseph's Catholic High School
Skills
- Office Management & Scheduling
- Data Entry & Reporting
- Financial Management
- Inventory & Stock Management
- Client Relations & Communication
- Team Leadership & Staff Training
- Complaint Resolution
- Event Planning & Coordination
- Vendor & Supplier Management
- Microsoft Office Suite
- Staff Scheduling Systems
Certification
- First Aid Trained
- Personal License
REFERENCES
Available on request.
Timeline
Bookings Team Lead
Oryon Imaging
03.2025 - Current
Duty Manager
Everyman Cinema
03.2024 - 02.2025
Sabbatical
08.2023 - 02.2024
Assistant Manager
Brasserie Blanc
01.2022 - 07.2023
Assistant Manager
The Red Lion
09.2019 - 12.2021
BSc(Hons) - Criminology and Criminal Justice
Portsmouth University
GCSE(s) - Core/Additional Science, English Language, English Literature, Mathematics, BTEC Performing Arts, History, Religion, French
St Joseph's Catholic High School
A Level - English Literature, Theatre Studies and History
St Bernard's Catholic Grammar School
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