Isabel Henchman

My roles at this award-winning pub/hotel included performing bartending and waitressing duties in a 2AA Rosette establishment, ensuring exceptional service. Coordinating and executing exclusive events and functions, specializing in intimate weddings and services for distinguished guests. As well as this I assisted with hotel check-ins and supported housekeeping operations during a full-time tenure at an award-winning pub.

• Greeted and seated guests to provide friendly and welcoming experience.
• Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
• Delivered exceptional service under high-pressure situations, maintaining the highest standards of professionalism.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
• Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
• Fostered positive dining atmosphere by engaging with guests and providing personalized service.

• Achieved sales targets through effective communication and persuasive selling techniques.
• Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
• Provided personalized recommendations based on customer preferences or specific needs.
• Increased customer satisfaction by providing exceptional service and product knowledge.
• Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.