Isabel Black

Worked in the fast-paced basement venue of Cab Vol, helping deliver a welcoming atmosphere for live music events, club nights, and regular bar service. Served drinks, assisted customers, and supported the smooth running of the venue while maintaining high standards of customer service in a busy entertainment setting. Currently still working here, taking on supervisor position ensuring staff are doing their jobs ensuring the bar is tidy and able to accommodate making drinks at a high speed.

A legendary events bar housed in a historic brewery and one of
Edinburgh’s most lively spots for live sports, cocktails, and
Fringe-festival energy.
Trained and onboarded new bartenders, covering cocktails,
and multi-area service standards.
- Resolved customer complaints diplomatically, often turning
negative experiences into repeat visits.

- Took customer orders and prepared drinks following best practices for each type.

- Washed and put away glassware after customer use, maintaining ready stock for customer service.

- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.

- Customised drink orders based on customer preferences, demonstrating versatility and expertise.

- Kept bar stocked and organised for easy access and quick service to customers.

A vibrant Latin-American tapas chain serving latin-style food,
handcrafted cocktails, and festival-ready vibes in New Town. A
fun, youthful scene that keeps things lively.
- Managed a whole service section from greeting to payment.
- Juggled orders smoothly in group-heavy shifts, including
large groups during busy season.
- Built rapport with international diners, creating a fun
environment and speedy service.

A cozy Spanish tapas bar that’s praised for its authentic
Mediterranean vibes and warm service.
First experience in hospitality and quickly skilled up in
cocktail and making whilst offering excellent customer
service
- Trained new hires on drinks, payments, and menu; became
the go-to tapas and coffee specialist.
- Took ownership of end-of-night closing; cleaning,
restocking, making sure the place stayed cozy.

- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.

• Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.