Isabel Berry
Bury St Edmunds
Summary
Dedicated worker with a passion for customer service. 7 years of customer service experience within dynamic, fast-paced environments and over 4 years in an office setting. Excellent interpersonal skills that improved professional relationships for recurring business and increased customer satisfaction. Use of technology is constant, therefore competent with Word, Excel, Powerpoint, social media sites etc.
Overview
7
7
years of professional experience
Work history
Business Administrator
Care UK
Bury St Edmunds, Suffolk
2023.08 - Current
- Developed reports with detailed data analysis.
- Collaborated on marketing efforts to enhance brand visibility.
- Coordinated with different departments to streamline workflow.
- Updated company database regularly, ensuring accessibility of accurate information.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Processed invoices and purchase orders with high attention to detail.
- Worked with HR to maintain over 100 accurate and confidential employee records, enforcing compliance with regulatory standards.
- Led and managed administrative staff to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies.
Administration Assistant
Greene & Greene Solicitors
Bury St. Edmunds
2022.02 - 2023.07
- Managed reception by greeting visitors and clients, responding to telephone and in-person requests for information and booking meetings
- Maintained detailed administration and office procedures as well as filing systems to improve accuracy and efficiency
- Received and screened high-volume internal and external communications, calls, email and post
- Handled confidential information
- Provided printing, photocopying scanning support to colleagues
- Made travel arrangements for staff members
Customer Service Assistant
Waitrose & Partners
Bury St Edmunds, Suffolk
2019.03 - 2022.01
- Worked with tireless drive and energy to maintain efficient operations during peak trading hours
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Supervised and trained colleagues by providing on-call assistance, planning break rotas and finding/providing cover in case of absence
- Carried out front desk duties eg. complaint resolution, handling enquiries, taking bookings, refunds
- Worked closely and efficiently with colleagues as part of a team
- Adjusted service based on customer needs
Education
Creative Writing
Nottingham Trent University
Nottingham2021
A-Levels -
Bury St Edmunds County Upper School
Bury St Edmunds2020-07
GCSE -
Bury St Edmunds County Upper School
Bury St Edmunds2018-06
BSJ
Jakarta, Indonesia2016
KLASS
Kuala Lumpur, Malaysia2014
HKIS
Hong Kong2011
Skills
- Adaptive team player
- Attention to detail
- Telephone skills/multi-line phone systems
- Written and verbal communication skills
- IT literate
- Complaint resolution
- 69 wpm typist
Timeline
Business Administrator
Care UK
2023.08 - Current
Administration Assistant
Greene & Greene Solicitors
2022.02 - 2023.07
Customer Service Assistant
Waitrose & Partners
2019.03 - 2022.01
Creative Writing
Nottingham Trent University
A-Levels -
Bury St Edmunds County Upper School
GCSE -
Bury St Edmunds County Upper School
BSJ
KLASS
HKIS