Isabel Azur
London ,London
Summary
Organised, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly. Possesses excellent memory and aptitude for calculations. Always looking to grow and develop with a strong work ethic!
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Sales and Lettings Co-Ordinator
Anistenhomes
Seven Kings, Redbridge
03.2024 - 09.2024
- Liaised between different teams to maintain clear and prompt communications.
- Received and actioned feedback to improve contribution to overall performance.
- Followed directions to create visuals in line with director's expectations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on programme details and milestones.
- Negotiated and closed sales to secure profitable deals and contracts.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Liaised with potential buyers to qualify purchase potential, property requirements and vendors to determine and showcase suitable property offerings.
- Achieved monthly sales and performance KPIs for improved team success.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Maintained regular contact with vendors, providing updates on sales chain developments to guarantee excellent relationships and generate repeat business opportunities.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Built rapport with new and existing customers to boost client retention.
- Understood market conditions, responding to fluctuations impacting sales.
- Arranged and attended 100+ viewing appointments, facilitating future purchase offers.
- Broadened customer bases to meet demanding sales territory targets.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
- Answered phone calls and emails from potential and existing customers.
- Carried out reference and credit checks on new clients.
- Updated online platforms with new listings to build buyer interest.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Collaborated with clients, solicitors and surveyors to progress property sales.
- Conducted intensive property market research to stay abreast of trends and developments.
F&B Assistant
Chelsea Harbour Hotel
London, London
02.2024 - 08.2024
- Provided guest advice on daily specials and promotions, upselling effectively to increase average customer spends.
- Improved online customer satisfaction ratings through outstanding food service and first-class customer care.
- Collaborated effectively with kitchen and front-of-house teams, improving restaurant service efficiency.
- Kept kitchen and restaurant areas spotlessly clean and tidy, maintaining impeccable hygiene standards.
- Handled guest cash and card payments precisely and professionally, maintaining accurate restaurant billing records.
- Advised customers on additional offers within hotel settings, promoting spa experiences, gym sessions and beauty treatments.
- Worked with tireless drive and motivation to maintain faultless service levels during peak restaurant hours.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Tested and developed new cocktail recipes to add and complement menu selections.
Sales Agent
Antzara organisation
Canary Wharf , London
02.2024 - 06.2024
- Consistently achieved KPI and revenue targets through tireless dedication to account acquisition and growth.
- Maintained a smart, professional appearance, upholding brand image and promoting a positive company reputation.
- Built and nurtured positive client and customer relationships through ongoing positive, professional communication.
- Secured new custom across door-to-door selling using exceptional communication and relationship-building skills.
- Exercised creativity when producing an advertising brochure with product offerings.
- Used exceptional persuasion and negotiation skills to close high-value client sales efficiently.
F&B Hostess/Assistant/Receptionist
Hilton London Metropole
London , London
10.2022 - 01.2024
- Distributed food and beverages with care, ensuring exceptional quality and presentation upon service.
- Processed customer reservations, maximising restaurant capacity for improved profitability.
- Provided guest advice on daily specials and promotions, upselling effectively to increase average customer spends.
- Served meals promptly to ensure food was hot and fresh, maximising customer enjoyment.
- Handled guest cash and card payments precisely and professionally, maintaining accurate restaurant billing records.
- Greeted and seated customers, offering a warm, friendly welcome to create positive first impressions.
- Collaborated effectively with kitchen and front-of-house teams, improving restaurant service efficiency.
- Processed customer orders efficiently, clearly communicating dietary needs and special requirements with kitchen teams.
- Improved online customer satisfaction ratings through outstanding food service and first-class customer care.
- Kept work surfaces, tables, chairs and customer areas clean by conducting sanitation in-line with OSHA standards.
- Managed incoming calls effectively using switchboard systems.
- Kept reservations systems up-to-date for clear availability management.
- Processed and provided clear, accurate receipts for guest payments.
- Posted new charges to customers' rooms and compiled itemised statements.
- Updated finance and payroll records with strong accounting knowledge.
- Created newsletters, brochures and social media posts to promote hotel services.
Lettings Negotiator
Airbnb
Remote, London
07.2022 - 06.2023
- Followed up leads and general enquiries daily via phone, email, website and webchat.
- Mediated disputes between landlords and renters on property issues and utilities.
- Researched and matched clients with properties catering to individual needs.
- Created and maintained large client base by meeting needs and providing exceptional customer service.
- Acted as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.
- Wrote contract documents, purchase agreements and closing statements.
- Promoted property sales through adverts, open houses and participation in multiple listing services.
F&B assistant
McDonald's
Woodford, Redbridge
11.2021 - 10.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Followed food hygiene standards to create high-quality products.
- Boxed, piled and stacked finished goods for shipment.
- Completed assigned packing tasks within target timeframes.
Waitress
Aqua Shard
London , London
06.2022 - 09.2022
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Processed cash, credit card and voucher payments using POS terminals.
- Maintained safe hygiene and food handling standards for full compliance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
Receptionist
Piya Bar and Kitchen
Epping , Essex
06.2021 - 08.2021
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Welcomed guests and clients in friendly, positive manner.
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
- Monitored company compliance with regulatory standards and liaised with external agencies to support audits and certifications.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
Education
A-Levels - English Literature
Trinity Catholic High School
Woodford Green, London 09.2020 - 08.2022
GCSEs -
Trinity catholic High School
Woodford Green, London 09.2015 - 08.2020
Skills
- Bar Service
- Reservation Management
- Waiting Tables
- Guest Food Service
- Catering Support
- Customer Service
- Food Hygiene
- Cash Handling
- Closing Sales
- Business Development
- Field Sales
- Customer Sales
- Product Storytelling
- Business Operations Understanding
- PC and Mac Proficient
- Microsoft Office
- Telephone Skills
- Rapport Building
- Business Operations
- Data Entry
- Filing Paperwork
- Multitasking Ability
- Drinks List Product Expertise
- Cash and Credit Transactions
- Wine, Beer and Cocktails Expertise
- Allergy Awareness
- Fine Dining Experience
- Menu Memorisation
- Table Serving
- Understanding of human resources
- Advanced knowledge of technology
- Performance standards and analysis
Languages
English
Native
Japanese
Fluent
Spanish
Advanced
Arabic
Intermediate
Timeline
Sales and Lettings Co-Ordinator
Anistenhomes
03.2024 - 09.2024
F&B Assistant
Chelsea Harbour Hotel
02.2024 - 08.2024
Sales Agent
Antzara organisation
02.2024 - 06.2024
F&B Hostess/Assistant/Receptionist
Hilton London Metropole
10.2022 - 01.2024
Lettings Negotiator
Airbnb
07.2022 - 06.2023
Waitress
Aqua Shard
06.2022 - 09.2022
F&B assistant
McDonald's
11.2021 - 10.2022
Receptionist
Piya Bar and Kitchen
06.2021 - 08.2021
A-Levels - English Literature
Trinity Catholic High School
09.2020 - 08.2022
GCSEs -
Trinity catholic High School
09.2015 - 08.2020
Similar Profiles
Hannah HaltonHannah Halton
Global Director of Talent at Jones Knowles RitchieGlobal Director of Talent at Jones Knowles Ritchie
Rachel BonnetRachel Bonnet
Volunteer Counsellor at ChildlineVolunteer Counsellor at Childline
Abegail P. AbajaAbegail P. Abaja
Event Organiser at FreelancerEvent Organiser at Freelancer
Shakera KamaliShakera Kamali
HLTA at Wanstead Church SchoolHLTA at Wanstead Church School
Nicol MeredithNicol Meredith
Sales & Lettings Negotiator at RWM Estates Sales & Lettings LTDSales & Lettings Negotiator at RWM Estates Sales & Lettings LTD