Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Isaac Taylor

Liverpool,Merseyside

Summary

Retail professional with extensive experience in cash handling, point-of-sale systems, and retail marketing. Proven ability to manage pressure while excelling in budgeting, stock control, and product display. Demonstrated success in staff training, salesmanship, and loss prevention, ensuring compliance with health and safety regulations. Committed to enhancing organizational performance through effective scheduling and inventory management.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Team member

Greggs
Liverpool, Merseyside
04.2023 - 10.2024
  • Promoted sales by effectively conveying product information to customers.
  • Managed cash register transactions, ensuring accurate record keeping.
  • Resolved conflicts with difficult customers, enhancing overall satisfaction.
  • Delivered orders promptly, maintaining high customer service standards.
  • Exhibited teamwork skills to boost productivity across the team.
  • Implemented recycling initiatives, reducing waste and promoting sustainability.
  • Maintained rigorous food hygiene standards, securing customer trust.
  • Collaborated with management on promotional strategies to enhance store visibility.

Supervisor/Shift Manager

Greggs
Liverpool, Merseyside
10.2024 - 10.2025
  • Promoted a safe work environment by enforcing strict safety regulations.
  • Fostered a positive culture to boost employee morale and motivation.
  • Managed daily operations, increasing overall productivity levels.
  • Oversaw inventory management to prevent shortages or excess stock issues.
  • Tracked employee performance, implementing corrective actions as necessary.
  • Facilitated smooth shop operations through efficient daily functions.
  • Assisted in recruitment processes to hire quality staff members.
  • Reduced workplace conflicts by employing effective communication techniques.

Shop manager

Greggs
Liverpool, Merseyside
10.2025 - Current

Oversaw daily shop operations, ensuring adherence to procedures through effective staff training.

  • Introduced efficient working practices that streamlined operations while complying with company policies.
  • Achieved consistent loyalty app scan rates of 25% or higher, exceeding set targets.
  • Handled staff complaints promptly and fairly, fostering excellent customer service and workplace morale.
  • Maintained accurate inventory levels throughout the year to optimise financial resources and prevent overspending.
  • Directed retail operations by analysing seasonal trends and adjusting staffing and stock accordingly.
  • Delivered friendly and efficient customer service, resolving challenges swiftly.
  • Demonstrated energy and commitment in a fast-paced environment while supporting team efforts.

Education

GCSEs - English, Maths, Combined Science, History, BTEC business, Drama

West Derby School
Liverpool
09.2018 - 07.2022

A-Levels - Economics, Statistics, Level 3 Extended Certificate In Business Enterprise and Marketing

Carmel College
Liverpool
09.2022 - 07.2024

Skills

  • On the go Retail industry expertise
  • Cash handling proficiency
  • Pressure management
  • Point-of-sale fluency
  • Budgeting and analysis
  • Stock control techniques
  • Product display creativity
  • Decision-making skills
  • Hygiene standards adherence
  • Staff training and development
  • Salesmanship skills
  • Staff supervision skills
  • Loss prevention strategies
  • Health and safety regulations
  • Employee scheduling skills
  • Organizational excellence
  • Inventory management expertise
  • Brand loyalty development

Affiliations

  • Football
  • Cleaning

Accomplishments

In 2024, my current shop was the best rated inside the Pennines over the audits and other objectives we had to focus on as a supervisor. When your one of the best shops in a region you have to undergo another audit to get a shop of the year in the listed region. Coincidently I was in when this audit happened that the retail operations manager conducted. We ended up getting the highest and achieving shop of the year. Most of the points on audits come from on the day marking, which is why I'm very proud of this award.

References

References available upon request.

Timeline

Shop manager

Greggs
10.2025 - Current

Supervisor/Shift Manager

Greggs
10.2024 - 10.2025

Team member

Greggs
04.2023 - 10.2024

A-Levels - Economics, Statistics, Level 3 Extended Certificate In Business Enterprise and Marketing

Carmel College
09.2022 - 07.2024

GCSEs - English, Maths, Combined Science, History, BTEC business, Drama

West Derby School
09.2018 - 07.2022
Isaac Taylor