Isaac Soku
Thornton Heath
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with excellent interpersonal and communication skill. I like making my life easy by following instructions and paying rapt attention to details. Skilled in working under pressure and adapting to new situations and challenges to best enhance and achieve organizational goals. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
9
9
years of professional experience
Work History
Carer
Dynasty Care Services Limited
2023.05 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
- Improved patient well-being by providing compassionate and attentive care.
- Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
- Remained alert to problems or health issues of clients and competently responded.
- Responded to patient emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
- Enhanced quality of life for clients through personalized care plans tailored to individual needs.
- Administered medications accurately, ensuring proper dosage and timely intake.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
National Service Person
Ghana Export Promotion Authority
2019.11 - 2020.11
- Evaluating and updating company's assets register
- Solving and recording daily IT incidents
- Troubleshooting and solving network and hardware issues
- Establishing and maintaining user accounts, reset passwords, setup workstations and monitoring network performance
- Troubleshooting and fixing printer issues
- Setting up conference rooms for meetings.
Logistics Client Officer/Customer Service
Kikuu Ghana Express
2017.07 - 2020.03
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Update packages in order to help customers give their feedback
- Prepare deposit,refunds of lost/damaged packages
- Helping customers to navigate their way through the app and assisted them with their orders
- Prepare waybill, invoices of outgoing packages
- Examine and verify incoming and outgoing packages against invoices or other documents
- Record shortages and inform management about damage packages
- Maintain excellent record keeping system
- Demonstrate respect, friendliness and willingness to help wherever needed
- Worked flexible hours, night, weekends, and holiday shifts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Executive/Branch Manager
Chafal Communication Limited
2015.01 - 2017.01
- Achieved goals and service targets by cultivating and securing new customer relationships
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Analyzed past sales data and team performance to develop realistic sales goals.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
Bachelor of Science - Information Technology
Ghana Communication Technology University
Tesano, AccraCertificate - Agricultural Science
Komenda Senior High Technical School
Certificate -
Apenkwa Presby Junior High School
Tesano, AccraSkills
- Excellent communication and interpersonal skills
- Coaching new employees
- Excellent teamwork
- Excellent customer service
- Managing operations and efficiency
- Emotional support
- Reliability and punctuality
- Patience and understanding
- Time Management
- Verbal and written communication skills
Timeline
Carer
Dynasty Care Services Limited
2023.05 - Current
National Service Person
Ghana Export Promotion Authority
2019.11 - 2020.11
Logistics Client Officer/Customer Service
Kikuu Ghana Express
2017.07 - 2020.03
Sales Executive/Branch Manager
Chafal Communication Limited
2015.01 - 2017.01
Bachelor of Science - Information Technology
Ghana Communication Technology University
Certificate - Agricultural Science
Komenda Senior High Technical School
Certificate -
Apenkwa Presby Junior High School