Isaac Kwaku Forson
Accra
Summary
Dynamic Key Account Manager with a proven track record at MTN Ghana, driving revenue growth and enhancing client relationships. Expert in strategic planning and performance management, and cross-functional collaboration and leveraging business intelligence to deliver tailored solutions for Large Corporates, Multinationals, Government and Public Sector and SMEs.
Overview
22
22
years of professional experience
Work History
Manager, Key Accounts (Large Corporates, SME, Multinationals and Public Sector)
MTN Ghana
Ridge Towers
05.2014 - Current
- Support and implementing strategies that will stimulate growth of MTN Business within the Large Corporates, SME and Multinational market.
- Support the delivery of an integrated business solution tailor-made for the Large Corporates, SME and Multinational.
- Sell end-to-end mobile voice, mobile data, ICT services, Mobile Financial Services or any other services that may be introduced from time to time.
- Ensure effective management of a team of Segment Sales Controllers to ensure consistent delivery of business targets consistently.
- Proactively identify and drive channel and product innovation that will continuously stimulate business growth in the Government and Public Sector.
- Provide customer support to all Business Customers within the Segment.
- Identify key opportunities and competitor intelligence to inform product and service innovation for the segment.
- Proactively support debt collection to ensure a health account status.
- Carryout accompaniment and visits with key staff to ensure effective customer management.
- Ensure team utilization of key business tools to support customer support and enhance the selling effort.
- Analyse Data/reports for decision making.
Key Account Manager – Technology Sector
MTN Ghana
Ridge Towers Accra
05.2010 - 04.2014
- To improve client relationship and enhance accounts management within the Technology sector in accordance with products and services.
- Develop and implement plans to drive incremental revenue growth from the Technology Sector by influencing the specification and purchase of MTN Business solutions.
- Provide leadership to develop and implement approved marketing initiatives and customer value propositions.
- Assist in structuring, pricing, negotiating and closing deals.
- Utilize six sigma tools and methodologies to drive improvement in key process for the corporate clients.
- Monitor and achieve sales targets for corporate client and be accountable for the overall performance in line with business plans, margin and growth.
- Identify areas to penetrate and grow profitability.
- Initiate strong interface with section to drive high value solutions leveraging the MTN portfolio.
- Conduit for solutions detailed understanding of customer’s business model and how MTN Business solutions will develop and deliver added value to the customer.
- Build customer relationship and communications at all level.
- Build strong interface with MTN Technology efforts in the geographic area of responsibility.
- Actively participate in community events with the customer.
- Ensure through personal involvement in significant negotiations, the creation and maintenance of relationship with key customers and key stakeholder.
- Signed on 14 new Internet Service Providers to MTN Network.
- Managed Large accounts with very huge revenue income with zero churn.
Operations & Maintenance Specialists (I.T Division)
MTN Ghana
Graphic Road, Accra
02.2007 - 05.2010
- Perform desktop hardware and peripheral equipment improvements, upgrades, and repairs.
- Monitor the performance of computer and network systems using operating system utilities, interprets console messages from systems software of applications programs and performs corrective actions as prescribed.
- Perform post-resolution follow-ups to systems hardware.
- Identifies training needs for Operations and Maintenance Team.
- Coordinates and oversees the development, implementation, modification, and ongoing administration of complex systems processes.
- Ensures that assets databases are kept up to date and relevant to the operating activities.
- Reports technical findings on monitored systems and suggest possible expansions, upgrades or replacements.
- Supervises the day-to-day duties and tasks of the unit.
- Coordinating bi-annual maintenance on the Personal Computing Devices (including PCs, Laptops, Printers, Scanners, etc.) to certify that the MTN Client side Infrastructure is meets minimum levels of performance benchmarking.
- Assists in the development and contributes to the staff performance objective (IPF) setting process.
- Adhere to all Audit Observations and ensure there are no repeated observations.
Technical Support Supervisor (I.T Division)
Areeba Ghana
Graphic Road, Accra
02.2003 - 02.2007
- Increased total number of Internet Service Providers (ISP) from 3 to 8 customer base in 2010.
- Managed a team of 4 account controllers to cross sell ICT products to SME’s increasing a total uptake of ICT services from 20% to 70% (2014-2016).
- Identified Internet Of Things (IOT) opportunity with ECG to drive the use of Mobile Money to remotely recharge units increasing the uptake of APNs (Gross Adds) from 80,000 to 120,000 in 2016.
- Signed on 700 Vehicle Tracking Devices with Metro Mass Transit.
Education
Master of Science - Computer Science
University of Ghana
Legon08-2025
Bachelor of Information Communication Technology -
Green Hill University College (GIMPA)
11.2010
Electrical Engineering Technician II & III -
Accra Polytechnic
08.2010
Institute of Management Information Systems (IMIS) - Certification/Diploma
NCR
12.1999
St. Thomas Aquinas Secondary School -
01.1994
Skills
- Client relationship management
- Problem solving
- Lead generation
- Adaptability
- Performance management
- Excellent communication
- Technical proficiency
- Task delegation
- Performance tracking and evaluation
- Customer relationship management (CRM)
- Managing operations and efficiency
- Collaborate cross-functionally
- Attention to detail
- Budget control
- Strategic planning
- Team development
- Revenue growth
- Professional and courteous
- Profit and loss management
- Coaching and mentoring
- Process improvement
- Relationship building
- Workforce management
- Business intelligence
- Cross-functional team leadership
- Networking strategies
References
References are available upon request.
On Job Trainings
- 09/01/11, FLIGHT (Gordon Institute of Business & Science – South Africa)
- 07/01/11, ITIL Intermediate Training (Service Design) (International Certification)
- 09/01/09, ITIL Intermediate Training (Service Operations) (International Certification)
- 11/01/08, Operations on High UPS Range: Galaxy 5000&Galaxy PW (MGE/APC UPS Systems – France Based Training)
- 07/01/08, ITIL Foundation Training (International Certification)
- 01/01/07, CCNA (Radius Consulting)
- 07/01/07, Project Leadership, Mgt and Com. (George Washington University)
- 07/01/07, Practical Project Management Principles (George Washington University)
- 05/01/07, Data Centre Security Training
- 01/01/07, Microsoft Certified Desktop Support Technician – (By CIS)
- 08/01/06, Coaching & Mentoring
- 05/01/06, Coaching & Mentoring & Mgt Dev’t Programme (IIR Training, IIR South Africa BV Incorporated in the Netherlands)
- 06/01/06, MS Excel, Visio 2003, MS Project & PowerPoint 2003 - (In-house)
- 11/01/05, Solaris 10 Fundamentals and Administration- (SUN South Africa)
- 09/01/05, Microsoft Certified Systems Administrator (2003) – (By ACT-Lebanon)
- 08/01/04, Linux Systems Administration – (By NCS)
Personal Information
Hobbies: Football, Table Tennis, Volleyball
Timeline
Manager, Key Accounts (Large Corporates, SME, Multinationals and Public Sector)
MTN Ghana
05.2014 - Current
Key Account Manager – Technology Sector
MTN Ghana
05.2010 - 04.2014
Operations & Maintenance Specialists (I.T Division)
MTN Ghana
02.2007 - 05.2010
Technical Support Supervisor (I.T Division)
Areeba Ghana
02.2003 - 02.2007
Master of Science - Computer Science
University of Ghana
Bachelor of Information Communication Technology -
Green Hill University College (GIMPA)
Electrical Engineering Technician II & III -
Accra Polytechnic
Institute of Management Information Systems (IMIS) - Certification/Diploma
NCR
St. Thomas Aquinas Secondary School -
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