Summary
Overview
Work history
Education
Skills
Projects
Timeline
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Isaac Khan

Reading,UK

Summary

IT professional specializing in full-stack development and customer service, transitioning into IT Administration. Proficient in Microsoft 365, Windows systems, and database management, with extensive troubleshooting and user support expertise. Demonstrated ability to effectively resolve technical issues and support non-technical users.

Overview

8
8
years of professional experience

Work history

Sales Consultant

Next Retail
09.2017 - 08.2025
  • Provided first-line support to customers and colleagues, resolving issues quickly.
  • Built strong communication skills by explaining solutions clearly to non-technical users.
  • Consistently achieved targets while troubleshooting operational challenges.

Web Designer

Freelance
03.2022 - 04.2022
  • Installed and configured websites, managing software and access setup.
  • Delivered technical support and training for smooth client handover.

Education

Coding Traineeship - Full Stack Development

IT Career Switch Ltd
04.2001 -

BEng - Electrical & Electronic Engineering

Birmingham City University

Skills

  • Microsoft Office 365, Windows 10/11
  • MySQL, PHP, HTML, CSS, JavaScript
  • Troubleshooting & hardware/software setup
  • First-line user support
  • GDPR awareness & secure data handling
  • Strong interpersonal & customer-facing skills

Projects

  • Company Directory, Built a personnel database (MySQL) with secure access and compliance documentation.
  • Gazetteer, Developed a mobile-first app integrating APIs, ensuring responsive and reliable performance.

Timeline

Web Designer

Freelance
03.2022 - 04.2022

Sales Consultant

Next Retail
09.2017 - 08.2025

Coding Traineeship - Full Stack Development

IT Career Switch Ltd
04.2001 -

BEng - Electrical & Electronic Engineering

Birmingham City University

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