Isaac Gibney

• Have worked at Del Pieros for almost three years, starting as a team member and progressing to shift supervisor after 2 months and then shift manager after a year.
• Trusted with opening and closing the store, often being the person responsible for the shop and staff on shift alone.
• Regularly worked long shifts ranging from 6 to 14 hours, while still in school, which required strong commitment and organisation
• Led the team during busy periods, assigning tasks based on people’s strengths and keeping the shift running smoothly

Trained new staff and supported existing team members, helping them settle in and build confidence in their roles

• Worked across every part of the business, including customer service, food preparation, cleaning, and stock checks.
• Handled customer service in person and over the phone, including resolving complaints in a calm and professional manner
• Was responsible for cash handling and cashing up tills, making sure figures balanced correctly at the end of each shift

Helped manage stock levels and supplier contact, ensuring the shop stayed fully stocked during busy periods

• Followed food hygiene, health and safety, and cleaning procedures, including the correct use of cleaning chemicals such as D10
• Working in a fast-paced environment with a wide range of products helped me become confident under pressure and adaptable in different situations.

• I work as a sales assistant at Superdrug, supporting customers on the shop floor and at the tills, Below is a list of tasks and duties i perform.
• Regularly help customers choose products by listening to what they need and offering honest, suitable recommendations
• Use EPOS systems confidently for transactions, refunds, and loyalty card sign-ups
• Work towards daily targets, particularly for loyalty cards and promotions, while keeping customer service natural and friendly
• Help keep the shop tidy, stocked, and organised, including replenishing shelves and checking stock levels
• Deal with customer queries and issues calmly, knowing when to resolve things myself and when to ask for support
• Work well as part of a team during busy retail periods, staying calm and focused under pressure
• Maintain a positive attitude and professional approach, even during long or demanding shifts

• Worked as a team member at Airtastic, helping across multiple areas of the venue
• Regularly worked on the front desk, handling bookings, payments, and customer queries using EPOS systems
• Also worked in the kitchen and bowling areas, supporting customers and keeping everything running smoothly
• The centre could get very busy, especially during weekends and events, so staying calm and organised under pressure was essential
• Provided friendly customer service to families and groups, including dealing with issues or complaints when needed
• Helped maintain cleanliness and safety standards across the venue
• Worked closely with other staff to keep the experience enjoyable for customers during busy periods