Isaac Christopher
Brighton
Summary
I’m a reliable and hard working professional with 12 years of experience working within target driven customer focused environments. I’m confident in my interpersonal and customer service skills and comfortable working under pressure whilst still building warm, positive relationships with both coworkers and clientele. I’m experienced in supervisory roles, cashing up, using various POS/stock management systems and training staff. I have proven ability in growing a store, maintaining high standards and ensuring everything I do at work meets expectations and aligns with the cultures of the business I am a part of. Utilising my experience in my past roles I can offer the cultivated, robust skill set of an excellent customer service employee, striving to exemplify the qualities of any brand to the best of my ability, whilst also making sure customers have a natural, positive experience in a welcoming and engaging environment.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Warhammer Brighton
2022.07 - 2026.04
- Delivered an excellent level of individually tailored customer service and hands on hobby guidance to every store visitor.
- Developed my own conversation skills to improve my understanding of what my customers want, and to make sure that their needs and expectations are exceeded.
- Embodied the core values of Games Workshop to lead by example and ensure a consistent customer experience.
- Carried out stock management processes, maintaining accurate stock levels, liaising with delivery partners and following instruction from head office.
- Supported the store manager in developing and implementing our store vision, and being a key component in the growth of the store over the last few years.
- Engaging with and building the store community, assisting in running in-store sessions for local schools and clubs.
- Challenging myself to be better, reflecting in an open and honest way to further improve my skills at work.
- Ensuring professionalism in cash handling processes, following company procedures and maintaining accurate record keeping when banking.
Brighton Bier
2021.03 - 2022.07
- Ordering and managing a range of products to provide an exciting and varied array of Belgian, German and Craft beers.
- Offering a fantastic level of product knowledge, making tailored recommendations to suit the tastes of customers.
- Liaising and meeting with suppliers from around Sussex, processing invoices and ensuring accuracy in compliance with company policy.
- Carrying out routine weekly health and safety checks, and maintaining and organising BoH areas.
Hotel Chocolat
2020.05 - 2022.02
- Organised and ran tasting lock-in events for customers to get hands on with new products.
- Maintained cafe machines and equipment, adhering to health and safety policies.
- Trained and supervised new staff members on the correct use of equipment and how to make and serve drinks.
- Hit challenging targets and KPI’s over busy Easter and Christmas periods.
Education
Level 3 UAL diploma - Music Performance and Production
Greater Brighton Metropolitan College
2018.06 - 2019.06
A levels - Politics, English Literature, Modern History
BHASVIC
BrightonSkills
- Social and community engagement
- Organised approach to tasks
- Product knowledge expertise
- Customer Service
- Stock management
- Staff mentoring
Timeline
Warhammer Brighton
2022.07 - 2026.04
Brighton Bier
2021.03 - 2022.07
Hotel Chocolat
2020.05 - 2022.02
Level 3 UAL diploma - Music Performance and Production
Greater Brighton Metropolitan College
2018.06 - 2019.06
A levels - Politics, English Literature, Modern History
BHASVIC