Isaac Brennand
London
Summary
Motivated staff member with experience in customer service and administrative roles. Possesses strong communication skills, a positive attitude, and an unwavering commitment to customer satisfaction. Highly organized and detail-oriented, able to manage multiple tasks while meeting deadlines.
Overview
5
5
years of professional experience
Work History
SENIOR STAFF MEMBER
Camp Taiwan
Taipei, Taiwan
07.2019 - 08.2024
- Answered questions for and guided counsellors that were new to the summer camp
- Held meetings with fellow senior staff members to strategise the days activities
- Spoke to parents on the phone to answer questions they had regarding their children's wellbeing
- Caring for 7-16 campers weekly (leading them on activities, making sure they are safe and having a good time).
RESTAURANT WAITER
Yen's Hotpot
Amsterdam
10.2022 - 05.2023
- Checked periodically with guests to determine if they were satisfied with their meals
- Worked with management to resolve escalated complaints and restore guest satisfaction
- Verified guest satisfaction with meals and responded promptly to issues
- Greeted patrons at assigned tables and promptly addressed questions and requests
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Upsold drinks and desserts, boosting sales and profit.
BACK OF HOUSE
Truedan
London
02.2024 - 05.2024
- Cooked and managed boba balls
- Checked quality of deliveries, ensured freshness and suitability for use.
- Prepared various ingredients needed to make beverages
- Maintained high standards of cleanliness with strict adherence to hygiene regulations.
Education
SOAS University of London
LondonSkills
- Customer Satisfaction
- Team Management
- Customer Support
- Youth Supervision
- Communications Strategies
- Team building
Languages
Chinese (Mandarin)
Advanced
English
Native
Personal Information
Date of birth: 01/19/04
Custom
References available upon request
References
References available upon request.
Timeline
BACK OF HOUSE
Truedan
02.2024 - 05.2024
RESTAURANT WAITER
Yen's Hotpot
10.2022 - 05.2023
SENIOR STAFF MEMBER
Camp Taiwan
07.2019 - 08.2024
SOAS University of London
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