Ambitious individual with deep interest in business management and regional management. Utilises strong organisational and analytical skills to make data-driven decisions. Committed to achieving business goals and providing exceptional service to clients. Successful management professional with experience in managing multi-site operations and leading teams. Accomplished at building high-performing teams, developing and implementing successful business strategies, and achieving revenue and profitability goals.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
Work History
Regional manager
Holland and Barrett
South London, London
12.2019 - Current
Established and maintained operational standards for 27 locations across region.
Achieved business objectives and benchmarks through strategic planning.
Implemented change management and network restructuring strategies to address underperforming areas.
Managed personnel issues and implemented corrective actions.
Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
Drafted periodic reports to inform upper management on KPIs and operational issues.
Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
Safeguarded company assets with careful assessment of profit and loss data.
Deployed promotional campaigns to complement regional initiatives.
Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.
Improved branding initiatives, implementing strategic marketing campaigns to maximise engagement.
Cultivated rapport with diverse vendor network, driving revenue and reducing expenditures.
Improved customer satisfaction and dealer profits by negotiating market consolidation.
Managed profit and loss to decrease discrepancies and retain timely and under-budget project completion.
Increased market share through strong vendor network and customer-orientated service.
Negotiated with vendors and service providers to control corporate expenditures.
Spearheaded market expansion plan for senior leadership, including sales planning, marketing and product research.
Drove company mission and values, representing organisation at meetings and industry events.
Advanced regional branch performance through managerial reorganisation methods.
Supply chain manager
Holland and Barrett
Nuneaton, Warwickshire
05.2019 - 12.2019
Drove Key Performance Indicators (KPI)s and continuous improvements throughout logistics and supplier operations.
Leveraged effective supply chain planning systems to improve demand, sales and operations planning processes for distribution network.
Maintained production levels, identified material shortages and monitored inventory to meet order delivery requirements.
Overhauled company's regional supply chain end-to-end structure across planning, sourcing, production and delivery.
Secured significant cost savings to areas of supplies, services and capital requirements when optimizing resource management by 10%.
Directed regional distribution network from purchasing through to reverse logistics and trade compliance.
Assessed performance of external vendor supply chains while handling internal logistics.
Collaborated with internal teams to improve outputs to meet demand and supply requirements, achieving inventory targets for finished goods. Improving ISA to 98%
Challenged teams to achieve high-performance within distribution network to meet inventory targets.
Enforced high standards of product quality, trade compliance and warehousing for timely delivery.
Senior store Manager
Holland And Barrett
Oxford street Flagship Store
12.2015 - 05.2019
Accountable for the whole store performance KPIS, Responsible for the health and safety and compliance being followed 100% in store
Organizing the weekly Rota to ensure A smooth day to day running of the department, sending and receiving emails, Managing A team of 30 with A management team of 6 supervisors and and 2 Assistant managers
Accountable for managing P & L and shrink
Carrying out disciplinary and general management of colleagues Recruitment, training and development of new and current staff
Qualified to advise in health Responsible for the safety and security of the store
Manage A store turnover off 100,000 per week Completed Area manager training, Fully trained area manager have covered area managers during holidays whilst currently awaiting A vacant position
Monitored stock levels and wrote timely order supply requests to replenish merchandise.
Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
Provided ongoing training and support to direct reports, upskilling team members to ensure the team reach their potential.
Oversaw prompt stock replenishment to maximise sales opportunities.
Store Manager
Co-operative Food Group
Bromley Downham
10.2014 - 12.2015
Responsible for cashing up and banking daily Ensuring compliance has implemented correctly in store
Monitored stock levels and wrote timely order supply requests to replenish merchandise.
Managed A team of 20 with 4 supervisors and 1 Assistant Manager Communicating with suppliers and Maintaining records of stock and ordering requiring item
Organizing the weekly Rota to ensure A smooth day to day running of the department, sending and receiving emails.
Responsible for training new employees ensuring they are motivated and reach their full potential
Challenged and inspired team members to achieve business results.
Maximized profitability through efficient budgeting and identified opportunities for growth.
Oversaw daily store cleaning and general store maintenance to keep high company standards.
Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
Set SMART goals for store team, developing staff abilities and increasing sales performance.
Making sure health and safety proceeding are being carried out effectively Manage A store turnover over of £50,000 per week Responsible for the health and safety for all my colleagues on my department
Making sure shrink reports and methods to prevent shrink are being followed
I am also responsible ensuring the colleagues are delivering the best customer service and providing development for my team to reach their personal goals.
Fresh Replenishment Manager
ASDA Supermarket
Sutton
04.2011 - 10.2014
I started As A Sales Assistant and due to my ongoing hard work and determination for excellence was then promoted to Fresh Replenishment manager
Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Conducted audits and risk assessments to achieve regulatory compliance.
Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Planned and managed resources and budget to support and deliver objectives.
Upskilled staff through targeted training opportunities, enhancing team capabilities.
Delivered KPI targets and improvements on consistent basis through excellent leadership.
Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
Created and implemented best practice policies and processes to aid operational performance.
The duties that are involved in my current role are; Communicating with suppliers and maintaining records of stock and ordering required items Performing administrative duties such as organizing the weekly Rota to ensure a smooth day to day running of the department Responsible for training new employees ensuring they are motivated and reach their full potential Carrying out disciplinary proceedings
Manage a team of 125 with 7 Section leaders Cashing up when the store is closed weekly Manage a department turnover of £250,000 per week Making sure health and safety proceeding are being carried out effectively Responsible for the health and safety for all my colleagues on my department
Making sure shrink reports and methods to prevent shrink are being followed.
Education
A level in health and nutrition -
Holland And Barrett
12.2015 - 05.2016
BA. Honors Degree Business Studies - undefined
RDI Distant Learning
09.2012 - 04.2014
HND Business - undefined
Northampton University
09.2007 - 05.2010
A Levels Business Studies (B), English Literature (C) - undefined
Riddlesdown Sixth Form
09.2005 - 05.2007
GCSE’s Mathematics (B), English Literature (A), English Language (C), P.E (C), Religious Studies (C), Geography (C), Business and Information Technology (B), History (C), Science (C, C) - undefined
Riddlesdown High School
09.2000 - 05.2005
Skills
Sales strategies
Mentoring and coaching
Personnel management
Key Performance Indicator monitoring
Employee management
Operations coordination
Merchandising and display management
Business development and planning
Product and service expertise
Sales development
Custom
Available on request
Timeline
Regional manager
Holland and Barrett
12.2019 - Current
Supply chain manager
Holland and Barrett
05.2019 - 12.2019
Senior store Manager
Holland And Barrett
12.2015 - 05.2019
A level in health and nutrition -
Holland And Barrett
12.2015 - 05.2016
Store Manager
Co-operative Food Group
10.2014 - 12.2015
BA. Honors Degree Business Studies - undefined
RDI Distant Learning
09.2012 - 04.2014
Fresh Replenishment Manager
ASDA Supermarket
04.2011 - 10.2014
HND Business - undefined
Northampton University
09.2007 - 05.2010
A Levels Business Studies (B), English Literature (C) - undefined
Riddlesdown Sixth Form
09.2005 - 05.2007
GCSE’s Mathematics (B), English Literature (A), English Language (C), P.E (C), Religious Studies (C), Geography (C), Business and Information Technology (B), History (C), Science (C, C) - undefined
Riddlesdown High School
09.2000 - 05.2005
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