ISAAC ASIRIFI OKYERE

• Provided tailored person-centred support to young persons promoting wellbeing.
• Used communication and interpersonal skills to engage with individuals in need.
• Supported vulnerable young persons with mental health challenges and health conditions such as ADHD, ASD, non-epileptic seizures, and self-harm.
• Administered daily medications to support mental health conditions.
• Delivered daily reports to registered house managers, social workers, and safeguarding professionals.
• Monitored wellbeing of young persons in the community, conducting regular checks and responding to incidents.
• Assisted young persons in developing skills and confidence towards independence through apprenticeship training and online education.
• Maintained accurate records and handovers to ensure effective communication between shifts.
• Increased comfort levels with personal care duties such as bathing and dressing.
• Prepared nutritious meals that met special dietary needs of clients.
• Actively listened to client concerns thus creating a comforting environment.
• Enhanced wellbeing of patients by providing emotional support and companionship.
• Supported daily living skills training which increased client self-sufficiency.
• Promoted physical activity through assistance with exercises improving overall health condition of the client.

· Observing safeguarding protocols to prevent client self-harm.

· Administering medications to promote good health

· Used excellent communication and interpersonal skills to engage and interact with individuals in need.

· Developed personalized care plans in collaboration with clients and their families.

· Attending hospital appointment to promote their mental health and well-being

· Focusing on client-centered development

· Assisting in personal care for good health.

· Assist in attending daily school sessions and other youth club activities.

· Maintaining records and reporting any changes.

· Preparing and assisting with meal preparation.

· Routine property checks and reporting maintenance issues to management.

• Providing care to people living with dementia, mental health and end of life
• Providing personal care by helping to wash and dressing client.
• Supporting mental health clients in care with health care needs which includes routine checks.
• Supporting clients with daily medication
• Provided emergency assistance, minimizing harm and distress to clients.

• Manage and grow branch business income portfolio by strengthening client relationships and delivering top-tier services
• Understand clients’ financial goals, needs, and challenges
• Analysing customer financial profiles
• Ensuring clients meet regulatory requirements (KYC, AML)
• Monitoring accounts for unusual or risky activities
• Ensure lending decisions comply with bank credit policies
• Recommending suitable products: loans, savings, investments, insurance, credit cards, etc
• Providing credit guidance and financial advisory services to clients
• Develop new borrowing relationships to expand market share and drives the banks strategy.
• Establish working relationships with key internal stakeholders and clients, ensuring the achievement of business objectives
• Maximise cross selling opportunities to increase the banks products penetration per customer

• Act as the first point of contact for walk-in customers
• Build rapport and maintain long-term relationships
• Help customers open and manage accounts (current, savings, joint accounts)
• Assist with debit cards, online banking, statements, and account maintenance
• Support customers with issues like disputes, card replacements, or password resets.
• Recommending suitable banking products options such as personal loans, Credit cards, Overdrafts, Savings and investment accounts
• Ensuring all customer documents meet regulatory requirements (KYC/AML)
• Verifying identity and performing due diligence checks
• Maintaining accurate and compliant records
• Maintained strict confidentiality of customer information, adhering to data protection laws.
• Verified documents for account opening processes, ensuring regulatory compliance is met.
• Educated clients on digital banking services to simplify transactions.
• Performed routine audits on accounts, maintaining utmost accuracy and transparency.

• Cash deposits and withdrawals
• Cheque deposits and cashing cheques
• Money transfers between accounts
• Verifying customer identities
• Checking authenticity of cheques and notes
• Monitoring suspicious behaviour or transactions
• Following strict security protocols to protect customer information