ISAAC ARNOLD

• Drove exceptional revenue and margin growth, exceeding annual targets by 20%: Achieved £5.6 million in revenue and £840,000 in gross margin (target: £700,000) within a focused Welsh Local Government account set (90%) amidst a challenging economic climate
• Top-performing government sales representative within Centerprise
• Consistently applied the MEDDIC sales methodology to drive significant deals across Hybrid Cloud, Cloud Services, Managed Services, End User Compute, and Software sales
• Spearheaded the largest UK government server/storage refresh project for a Gartner-leading vendor, securing £980,000 in revenue with a 33% profit margin
• Cultivated strong, long-lasting relationships with key stakeholders, fostering trust and exceeding customer expectations
• Proven ability to build rapport, resulting in strong client loyalty and repeat business
• Proactively drove new business development and expanded existing account opportunities
• Implemented sales and marketing tools to streamline processes and maximize results, demonstrating a strong work ethic and commitment to achieving ambitious goals

• Managing and nurturing relationships with key clients, identifying new business opportunities within existing accounts, and collaborating with sales teams to ensure customer satisfaction
• Responsible for developing strategic account plans and forecasts, as well as negotiating contracts and agreements
• Providing ongoing support and act as the main point of contact for any client issues or concerns
• Awarded Sol Distributions flagship account despite this being my first IT Sales role
• Regularly overachieved monthly targets
• Regularly attended onsite customer meetings

• Assisted clients in achieving their weight loss targets through strategic exercise planning.
• Boosted client confidence by providing tailored nutritional advice.
• Prioritised clear communication whilst explaining complex exercises to clients of varied fitness levels.
• Designed bespoke training programmes to improve client fitness levels.

Technical Skills & Experience:

• Provided 1st and 2nd line IT support on multiple military systems, including Microsoft Server (2003, 2008, 2012).
• Maintained and monitored critical communication links during deployments.
• Configured and managed system backups and security protocols.
• Implemented and maintained information management schemes for efficient data storage and filing.
• Ensured system stability in challenging infrastructure and environmental conditions.
• Performed system housekeeping and prepared systems for deployment.
• Deployed and maintained communication systems, providing vital links back to the UK.
• Managed the withdrawal of network infrastructure, ensuring integrity and serviceability.

Deployment & Operational Experience (Op Herrick, Afghanistan):

• Deployed to Kandahar, Afghanistan, providing frontline IT support to all British end-users, including high-ranking officers.
• Served as the primary point of contact for all IT-related issues, delivering timely and effective solutions under high-pressure conditions.
• Diagnosed and escalated complex technical issues to relevant engineering teams.
• Operated within a demanding environment, consistently working minimum 14- hour shifts.
• Demonstrated a calm and effective demeanour under pressure, resolving user issues efficiently.