Benjaman Adu
Summary
Accomplished project management professional with extensive experience in planning, coordinating, and delivering projects while ensuring adherence to timelines, budgets, and quality standards. Demonstrates a strong understanding of cross-functional project impacts and governance requirements, coupled with exceptional stakeholder engagement skills. Proficient in prioritising workloads, identifying risks, and implementing practical solutions that drive measurable outcomes. Adept at supporting project lifecycles from initiation to delivery, including reporting and milestone tracking. Possesses excellent organisational, communication, and leadership skills with the ability to motivate teams and manage competing priorities effectively. Analytical mindset with expertise in data interpretation for informed decision-making and service improvements. Skilled in stakeholder and client relationship management, providing high-quality customer service. Bilingual in English and Italian with digital proficiency across Microsoft Office Suite, Adobe Creative Suite, web content systems, and email platforms.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work history
Housing Inclusion Officer
Royal Borough of Greenwich
Greenwich
2025.11 - Current
- Provide expert housing advice and support to residents, assessing needs against housing legislation, the Council’s Allocation Scheme and homelessness prevention duties under the Homelessness Reduction Act 2017.
- Manage a complex caseload; conduct needs and risk assessments, develop personalised housing plans and coordinate with Registered Providers, landlords and support agencies to achieve sustainable housing outcomes.
- Assess and verify housing applications, ensuring decisions comply fully with statutory guidance, local allocation policy and Council procedures; identify cases requiring priority consideration or policy exceptions.
- Handle complex and sensitive enquiries including Members’ and MPs’ casework, producing high-quality written responses within performance targets and quality standards.
- Identify safeguarding concerns, escalate priority cases and maintain accurate records in line with Council IT systems, Health & Safety, equality duties and customer care standards.
- As part of the APM Level 4 End Point Assessment (EPA), led and managed a project team within a housing services context, setting objectives, allocating workstreams, monitoring individual performance and providing guidance and feedback directly demonstrating staff management and leadership capability.
Lettings Officer
Royal Borough of Greenwich
Greenwich
2022.11 - 2025.03
- Managed the efficient and responsive letting and pre-letting of Council and Housing Association properties, ensuring compliance with Housing Policy, Council Regulations and Choice Based Lettings procedures.
- Evaluated housing applications and verified applicant circumstances against the Council’s Allocation Scheme, exercising professional judgement on complex and sensitive cases requiring escalation.
- Liaised with senior managers, internal departments, partner agencies and external stakeholders including RSLs and support providers to facilitate suitable housing outcomes for residents in need.
- Responded to Members’, MPs’ and senior manager enquiries within defined performance targets, preparing clear and accurate written correspondence and maintaining detailed case records.
- Ensured all administrative procedures relating to offer practice were completed efficiently, maintaining data integrity on housing management systems in line with Council policies and the New Technology Agreement.
- Prepared Choice Based Lettings (CBL) property adverts and coordinated with the Communication steam to publish listings online and in local newspapers, enabling applicants across the community to review and bid on available social housing in line with the Council’s lettings plan and advertising deadlines.
Junior Project Manager
Royal Borough of Kensington and Chelsea
Kensington, Royal Kensington and Chelsea
2021.09 - 2022.12
- Supported the end-to-end delivery of multiple housing projects, contributing to initiation, planning, execution and closure within agreed time, cost and quality parameters.
- Monitored project progress against schedules and budgets, working closely with Finance &Support Services to track expenditure, forecast variances and take corrective action where required.
- Coordinated day-to-day project activities, supervising workstreams and supporting delivery teams; developed analytical performance dashboards to inform strategic decision-making and resource allocation.
- Maintained project plans, milestone trackers and governance documentation, ensuring accurate reporting to project boards, team leaders and heads of service.
- Managed competing priorities in a fast-paced regulatory environment, supporting the Project Manager to meet key objectives and statutory deadlines.
Account Management
Howsy
Shoreditch, Hackney
2021.04 - 2021.07
- Acted as primary contact for a portfolio of client accounts, maintaining high service standards and resolving complex tenancy management queries.
- Conducted property valuations, inspections and check-in/check-out reports; advertised properties, negotiated lease terms and coordinated contractor maintenance to ensure compliance and customer satisfaction.
- Supported escalations and complex client requests, ensuring timely and professional resolution while identifying opportunities for service improvement across the portfolio.
Education
Level 4 Apprenticeship - APM Project Management
Corndel (Royal Borough of Greenwich) University of Northampt
2022.11 - 2026.04
Bachelor of Science - Marketing Management
University of Northampton
2016.10 - 2020.07
BTEC Level 3 - Business
The College of Haringey, Enfield and Northeast London
2014.09 - 2016.06
BTEC L1-L2 - Creative Media
The College of Haringey, Enfield and Northeast London
2012.09 - 2014.06
Skills
Project planning, coordination and delivery monitoring progress against timelines, budgets and quality standards
Strong understanding of cross-functional project impact, governance requirements and stakeholder engagement
Ability to priorities workloads, identify risks or issues, and implement practical solutions that drive measurable outcomes
Experience supporting project lifecycles from initiation through to delivery, including reporting, scheduling and milestone tracking
Excellent organizational, communication and leadership skills with the ability to motivate teams and manage competing priorities
Analytical mindset with experience interpreting data to inform decision-making, performance monitoring and service improvements
Stakeholder and client relationship management, providing professional communication and high-quality customer service
Strong attention to detail with the ability to handle confidential information with tact, discretion and sound judgement
Administrative and operational process knowledge, ensuring accurate documentation and compliance with organizational standards
Bilingual: English and Italian
Digital and technical proficiency including Microsoft Office Suite, Adobe Creative Suite, web content systems and email platforms
Creative and marketing awareness from initial brief through to delivery with strong written communication skills
References
References available upon request.
Timeline
Housing Inclusion Officer
Royal Borough of Greenwich
2025.11 - Current
Lettings Officer
Royal Borough of Greenwich
2022.11 - 2025.03
Level 4 Apprenticeship - APM Project Management
Corndel (Royal Borough of Greenwich) University of Northampt
2022.11 - 2026.04
Junior Project Manager
Royal Borough of Kensington and Chelsea
2021.09 - 2022.12
Account Management
Howsy
2021.04 - 2021.07
Bachelor of Science - Marketing Management
University of Northampton
2016.10 - 2020.07
BTEC Level 3 - Business
The College of Haringey, Enfield and Northeast London
2014.09 - 2016.06
BTEC L1-L2 - Creative Media
The College of Haringey, Enfield and Northeast London
2012.09 - 2014.06