Isa Visek
Denton, Manchester,England
Summary
Friendly hotel reception professional with background in hospitality. Highly organised with great multitasking abilities to manage busy front-of-house services. Passionate and enthusiastic to deliver first-class customer care.
Overview
5
5
years of professional experience
Work History
Hotel Receptionist
Ibis Hotel
Manchester , England
2021.12 - Current
- .Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Achieved 5-star reviews by delivering outstanding customer service.
- Scheduled and made reservations for guests using hotel and management software.
- Greeted guests and facilitated check-in and check-out procedures.
Hotel Assistant
Marriott International
Linz , Austria
2018.08 - 2020.11
- Delivered appropriate service to VIPs and conducted research on each guest.
- Escorted guests to and from rooms, assisting with their luggage and engaging in friendly conversation.
- Facilitated seamless guest experience by considering personal preferences unique to each guest.
- Responded to guest requests or concerns, resolving issues promptly.
Education
NVQ Level 2 - Aviation
Manchester College
Manchester 02/2020 - 09/2022
Skills
- Welcoming guests
- Professionally presented
- Keen problem solver
- Night audit
- Conflict management
- Hospitality services
- Guest services
- Microsoft adept
Languages
German
Fluent
English
Intermediate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Hotel Receptionist
Ibis Hotel
2021.12 - Current
Hotel Assistant
Marriott International
2018.08 - 2020.11
NVQ Level 2 - Aviation
Manchester College
02/2020 - 09/2022
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