Summary
Overview
Work History
Education
Skills
Certification
Personal Statement
Hobbies and interests
Timeline
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ISA MALANG

Birmingham

Summary

Resourceful professional in customer service and client support, skilled in problem solving and adaptability. Collaborates effectively within teams, using IT fundamentals and troubleshooting skills to improve operational efficiency. Well-versed in Microsoft Office Suite, with strong communication and time management capabilities. Seeking to expand expertise in a fast-paced environment.

Overview

1
1
Certification
1
1
year of professional experience

Work History

cashier

Tesco
birmingham
01.2025 - 08.2025
  • Led floor team to ensure consistent quality control and systematic service delivery.
  • Handled cash, credit card, and voucher payments, maintaining accurate financial records.
  • Processed payments by cash, cheque, or card to complete transactions.
  • Maintained clean, tidy and organised checkout areas.

Supervisor

MnS
birmingham
02.2024 - 09.2024
  • Prepared and organised a variety of dishes to maintain efficiency in a high-pressure kitchen environment.
  • Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
  • Maintained high standards of cleanliness and organisation in the workplace.
  • Gave clear staff instruction to achieve production output.

Education

GCSEs -

Washwood Heath Academy
Birmingham
01-2020

IT Level 3 Extended Diploma -

Washwood Heath Sixth Form
Birmingham
01-2023

Skills

  • Cash handling
  • Customer Service & Client Support
  • IT Fundamentals & Troubleshooting
  • Organisation & Multi-tasking
  • Communication & Time Management
  • Problem Solving & Adaptability
  • Teamwork & Collaboration
  • Microsoft Office

Certification

  • SIA Certified (Door Supervisor Licence)
  • Duke of Edinburgh Bronze Award (DOE)

Personal Statement

I am a dedicated and reliable individual who takes pride in delivering quality service and finding effective solutions. Whether working directly with customers or behind the scenes, I bring energy, attention to detail, and a positive attitude to every task. My experience in different environments has helped me become flexible, quick to learn, and confident under pressure. I am now looking for a new opportunity where I can contribute my skills and continue developing within a supportive team.

Hobbies and interests

  • hiking
  • MMA

Timeline

cashier

Tesco
01.2025 - 08.2025

Supervisor

MnS
02.2024 - 09.2024

GCSEs -

Washwood Heath Academy

IT Level 3 Extended Diploma -

Washwood Heath Sixth Form
ISA MALANG