Summary
Overview
Work history
Education
Skills
Timeline
Generic

Isa Jehanzeb

Birmingham ,England

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work history

Operations Agent

UK2KSA
Birmingham
2023.12 - 2024.12
  • Processing VISA Applications
  • Handling Customer Queries (Phone/Email)
  • Ensuring all documents are accurately completed and submitted to relevant embassies or consulates
  • Postal Duties
  • Supporting Operations Manager

Education

GCSEs - Science (Single Award)

Blenducate
Birmingham
2023.02 - 2023.06

GCSEs - Maths

Blenducate
Birmingham
2024.02 - 2024.06

NVQ Level 2 - Customer Service

Digital Colleges
Birmingham
2024.12 - 2025.01

NVQ Level 1 - Functional Skills English Level 1

Sports 4 Life
Birmingham
2024.09 - 2025.01

NVQ Level 2 - Food Safety & Food Hygiene for Catering

Digital Colleges
Birmingham
2025.01 - 2025.02

Skills

  • Data entry proficiency
  • Query resolution
  • Strategic thinking
  • Initiative taking
  • Customer service excellence
  • Pressure handling
  • Customer needs analysis
  • Critical-thinking
  • Invoice processing

Timeline

NVQ Level 2 - Food Safety & Food Hygiene for Catering

Digital Colleges
2025.01 - 2025.02

NVQ Level 2 - Customer Service

Digital Colleges
2024.12 - 2025.01

NVQ Level 1 - Functional Skills English Level 1

Sports 4 Life
2024.09 - 2025.01

GCSEs - Maths

Blenducate
2024.02 - 2024.06

Operations Agent

UK2KSA
2023.12 - 2024.12

GCSEs - Science (Single Award)

Blenducate
2023.02 - 2023.06
Isa Jehanzeb