Summary
Overview
Work History
Education
Skills
Timeline
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Isa Jehanzeb

Birmingham ,England

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work History

Operations Agent

UK2KSA
Birmingham
12.2023 - 12.2024
  • Processing VISA Applications
  • Handling Customer Queries (Phone/Email)
  • Ensuring all documents are accurately completed and submitted to relevant embassies or consulates
  • Postal Duties
  • Supporting Operations Manager


Education

GCSEs - Science (Single Award)

Blenducate
Birmingham
02.2023 - 06.2023

GCSEs - Maths

Blenducate
Birmingham
02.2024 - 06.2024

NVQ Level 2 - Customer Service

Digital Colleges
Birmingham
12.2024 - 01.2025

NVQ Level 1 - Functional Skills English Level 1

Sports 4 Life
Birmingham
09.2024 - 01.2025

NVQ Level 2 - Food Safety & Food Hygiene for Catering

Digital Colleges
Birmingham
01.2025 - 02.2025

Skills

  • Data entry proficiency
  • Query resolution
  • Strategic thinking
  • Initiative taking
  • Customer service excellence
  • Pressure handling
  • Customer needs analysis
  • Critical-thinking
  • Invoice processing

Timeline

NVQ Level 2 - Food Safety & Food Hygiene for Catering

Digital Colleges
01.2025 - 02.2025

NVQ Level 2 - Customer Service

Digital Colleges
12.2024 - 01.2025

NVQ Level 1 - Functional Skills English Level 1

Sports 4 Life
09.2024 - 01.2025

GCSEs - Maths

Blenducate
02.2024 - 06.2024

Operations Agent

UK2KSA
12.2023 - 12.2024

GCSEs - Science (Single Award)

Blenducate
02.2023 - 06.2023

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Isa Jehanzeb