Iryna Stoliarova
Scotland
Summary
Professional Summary
Energetic and detail-oriented Retail Manager with a strong background in store operations, staff supervision, and customer service excellence. Expert in inventory management, cash handling, and implementing effective sales strategies. Recognized for motivating teams to achieve service targets and creating a positive working environment. Looking to leverage proven retail skills in a challenging customer-facing role.
Overview
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Store Manager
FOP Hevorhian Danylo Anatoliiovych, "Tsentr Vzuttia"
Uman, Ukraine
02.2019 - 06.2023
Operations & Leadership: Managed daily store operations, supervised and trained a team of sales staff, and optimized employee schedules to ensure seamless coverage.
Customer Excellence: Maintained high standards of customer service, successfully resolved complex customer complaints, and built lasting customer loyalty.
Inventory & Visual Merchandising: Oversaw stock control, managed product ordering, and implemented visual merchandising guidelines to maximize sales.
Financial Control: Executed daily cash handling procedures, processed transactions, and prepared accurate financial and performance reports for senior management.
Compliance: Ensured strict compliance with corporate standards, workplace discipline, and health and safety regulations.
Education
Qualification: Hotel and Restaurant - Specialty: Organization Management
Kyiv National University of Culture and Arts
Kyiv, Ukraine 09.2004 - 06.2009
NVQ Level 2 - ESOL Intermediate
West College Scotland
Greenock , Inverclyde 08.2025 - Current
Skills
Professional Skills (Hard Skills):
- Retail Operations & Store Management
- Team Training & Performance Monitoring
- Inventory Management & Stock Control
- Visual Merchandising
- Cash Handling & Financial Reporting
- Complaint Resolution
Interpersonal Skills (Soft Skills):
- Leadership & Motivation
- Effective Communication & Psychology of Communication
- Conflict Resolution
- Problem-Solving & Adaptability
Hobby and interests
- Culinary Arts: Passionate about exploring diverse world cuisines, experimenting with new recipes, and mastering culinary techniques.
- Gastronomy & Culture: Deeply interested in food culture, flavor pairing, and the art of presentation, combining creativity with precision.
- Healthy Eating: Dedicated to creating nutritious, balanced, and delicious meals as part of an active lifestyle.
Languages
Ukrainian
Proficient
C2
Russian
Proficient
C2
English
Intermediate
B1
Charity Shop Volunteer at The Salvation Army (2024 – 2025).
- Providing excellent customer service and welcoming visitors to the shop.
- Assisting customers with inquiries and helping them find items.
- Sorting, cleaning, and quality-checking donated items.
- Pricing and steaming garments to ensure they are ready for sale.
- Organising and restocking shelves and clothing rails.
- Working effectively as part of a diverse team to support the charity’s fundraising goals.
Timeline
NVQ Level 2 - ESOL Intermediate
West College Scotland
08.2025 - Current
Store Manager
FOP Hevorhian Danylo Anatoliiovych, "Tsentr Vzuttia"
02.2019 - 06.2023
Qualification: Hotel and Restaurant - Specialty: Organization Management
Kyiv National University of Culture and Arts
09.2004 - 06.2009