Iryna Manilo
Ipswich,Suffolk
Summary
I thrive in dynamic work environments and value the diverse aspects of the work process. My commitment to excellence drives me to complete every task to the highest standard, and I take pride in consistently delivering quality results and seeing projects through to completion. I am continuously working on improving my patience with routine tasks and refining my decision-making skills, viewing these as opportunities for growth. I am focused on building my confidence and adaptability in these areas.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Reception Manager
Avanto Plus Dental Clinic
Ukraine
09.2017 - 04.2023
- Managed reception area and team, providing exceptional customer service and maintaining high standards of professionalism.
- Handled guest complaints with empathy and discretion, resolving issues to ensure repeat business.
- Oversaw daily cash transactions, ensuring accuracy in billing and financial records.
- Managed staff training and onboarding, training in tasks such as customer service techniques and reception best practices.
- Took phone calls and responded to business general emails, managing matters including bookings, general enquiries and complaints.
Sales Manager
Sport Life
Ukraine
12.2015 - 04.2017
- Conducted client outreach both in person and over the phone
- Matched clients' needs with appropriate club services
- Managed the sales department and ensured the proper functioning of other managers
- Prepared weekly and monthly sales reports
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
Education
NVQ Level 2 - Teaching assistant
Aspire education academy
2026
NVQ Level 2 - Caring for children and young people
NCFE cache level 2
2026
Basic Design Course - Basic Design Course
Hillel IT school
Ukraine01.2020
Master`s Degree in Automation Systems -
Kyiv National University of Technology
Kyiv, Ukraine01.2019
Skills
- Proactive goal achievement
- Multilingual communication
- Problem-solving
- Organisational skills
- Customer service
- Issue resolution
- Adaptability
- Microsoft Office
- Adobe Photoshop
- Document management
- Data management
Languages
Ukranian
First Language
English
Upper Intermediate
B2
Hobbies and Interests
- Sports (gym workouts and fitness classes)
- Learning foreign languages
- Reading (proper nutrition, healthy living, psycho-emotional development of personality)
- Baking and creating new recipes
Timeline
Reception Manager
Avanto Plus Dental Clinic
09.2017 - 04.2023
Sales Manager
Sport Life
12.2015 - 04.2017
NVQ Level 2 - Teaching assistant
Aspire education academy
NVQ Level 2 - Caring for children and young people
NCFE cache level 2
Basic Design Course - Basic Design Course
Hillel IT school
Master`s Degree in Automation Systems -
Kyiv National University of Technology