Iryna Iozhytsia
Caterham
Summary
A highly experienced Travel Industry Manager with over 16 years of expertise in travel consulting, agency ownership, and customer service excellence. Proven success in growing customer bases, leading business development initiatives, and improving operational efficiency. Strong communication and relationship-building skills, delivering value and consistent results for high-profile clients.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Business Travel Counselor
AMEX GBT
10.2022 - Current
- Successfully transitioned from managing mass clients to high-profile, dedicated accounts.
- Effectively managed complex travel itineraries for two high-profile clients, followed clients' travel policy, and maintained a client satisfaction rate of 100%.
- Employed strong clients' travel policy and Sabre GDS knowledge to handle booking enquiries.
Head and owner of travel agency
Odesa
05.2009 - 02.2022
- I was privileged to start and build up my own travel agency in Ukraine
- I've been running it by myself for 13 years.
- Managed all financial, marketing and development activities of the company.
- Recruited and trained new employees as travel experts.
- Increased annually the number of loyal customers and average check for every trip.
- Supervised the organisation of the clients’ travel from beginning to end.
- Participated in at least 3 FAM trips per year to elevate travel expertise and enlarge stakeholders’ cooperation.
Travel Agent
Solomia travel
Odesa
02.2008 - 05.2009
- Organised all holiday matters from beginning to end, including booking accommodation, tickets and securing rental transportation.
Education
Master of Tourism -
Odesa National Economic University
01.2004 - 01.2009
Skills
- Business Development
- Talent Management
- Customer Service Experience and networking
- Booking coordination
- Knowledge of Sabre and Amadeus
- Proficiency using Excel, Word, Powerpoint, Google Drive, Salesforce
Languages
English
Ukrainian
Russian
Personal Information
Title: Experienced Travel Industry Manager
Timeline
Business Travel Counselor
AMEX GBT
10.2022 - Current
Head and owner of travel agency
05.2009 - 02.2022
Travel Agent
Solomia travel
02.2008 - 05.2009
Master of Tourism -
Odesa National Economic University
01.2004 - 01.2009
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