Irwin Abishek Harry Itheal
Guildford,United Kingdom
Summary
Accomplished professional specializing in food service operations and team leadership, with a strong focus on quality control and compliance. Expertise in budget planning, profit and loss analysis, and staff management, driving sales analytics and inventory control to enhance performance. Committed to training and development, particularly in inventory management, to improve operational efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Manager
Boparan Restaurant Group
Guildford
2023.04 - 2026.04
- Managed daily operations to ensure smooth running of overall operation during the absence of the general Manager.
- Delegated tasks to team members, increasing team efficiency and productivity at the same time reducing the labor cost by 2.3%.
- Coordinated with management on operational issues providing solutions for better efficiency bring down the weekly stock variance margin from-0.9 to-0.7 with wastage variance under 1%.
- Provided excellent customer service leading to repeat business and customer loyalty.
Customer Support Associate
Amazon
Coimbatore, India
2020.04 - 2022.08
- Provided superior customer support for Amazon India Pvt Limited across IN, NA, CA, and UK markets, utilizing chat and voice call channels and through internal mobility to resolve inquiries effectively, thereby greatly enhancing customer satisfaction of 85%.
- Played crucial role in boosting team performance by training new hires and leading continuous improvement efforts, such as refresher sessions and team meetings, to maintain high service standards and promote teamwork.
Management Trainee
Pizza Hut
Coimbatore, India
2019.07 - 2019.10
- Oversaw fast-food establishment operations from start to finish each day, ensuring excellence.
- Led a team in a 100-seat restaurant, efficiently managing setup, delivery, cash handling, and order processing, achieving high levels of customer satisfaction and operational efficiency with 91% customer satisfaction.
Front Desk Associate Intern
ITC Hotels
Coimbatore, India
2018.12 - 2019.01
- Assisted guests by identifying and addressing their needs in a timely manner resolving customer complaints through effective communication and problem-solving.
- Provided wake-up calls as per guests' requests.
- Collaborated with housekeeping to confirm readiness of rooms for arriving guests.
- Handled incoming calls ensuring courteous service facilitating check-in and check-out processes to enhance guest experience.
- Kept reception area tidy to promote a welcoming atmosphere.
Education
Master's degree - International Tourism Management
University of Surrey
Guildford, Surrey 2022.02 - 2023.04
Bachelor's degree - Hospitality and Hotel Administration Specialization in Accommodation Operation
INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY AND APPLIED NUTRITION, Chennai
Chennai, Tamil Nadu, India 2016.06 - 2019.05
Skills
- Food Service
- Food Production
- Quality control implementation
- Leadership proficiency
- Compliance awareness
- Budget planning
- Profit and Loss Analysis
- Staff management
- Sales analytics
- Leadership skills
- Training and Development
- Inventory management
Languages
English
Native
Tamil
Native
Timeline
Assistant Manager
Boparan Restaurant Group
2023.04 - 2026.04
Master's degree - International Tourism Management
University of Surrey
2022.02 - 2023.04
Customer Support Associate
Amazon
2020.04 - 2022.08
Management Trainee
Pizza Hut
2019.07 - 2019.10
Front Desk Associate Intern
ITC Hotels
2018.12 - 2019.01
Bachelor's degree - Hospitality and Hotel Administration Specialization in Accommodation Operation
INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY AND APPLIED NUTRITION, Chennai
2016.06 - 2019.05