IRUM AAMER
Summary
Children’s Support Worker with over 10 years of experience in domestic abuse refuge settings and adult mental health care. Currently pursuing Level 5 Diploma in Leadership and Management for Residential Childcare. Proven ability to implement safeguarding measures and trauma-informed care strategies effectively.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work history
Children’s Support Worker
Women & Children’s Refuge Service, Birmingham
Birmingham
2025.06 - 2026.04
- Provide continuous emotional and practical guidance to children facing domestic abuse, guaranteeing safety and reassurance.
- Facilitate structured 1:1 keywork sessions emphasising confidence, wellbeing, routines, and emotional regulation.
- Create and execute engaging therapeutic activities including arts & crafts, festive events, seasonal programmes, and group workshops.
- Craft engaging materials including flyers, activity schedules, and resources customised for children
- Facilitate educational support for children, encompassing homeschooling and additional learning assistance during deferred school placements.
- Collaborate with parents and external organisations to uphold safeguarding standards, child protection, and positive outcomes.
- Ensure accuracy of records, reports, and professional boundaries aligned with organisational policies.
- Delivered emotional support to troubled children, fostering comfort during challenging times.
- Compiled comprehensive progress reports for each child to inform parents about child development
- Fostered supportive learning environment by reinforcing positive behaviour in children.
- Encouraged group activity involvement, fostering collaborative spirit in children's teams.
- Delivered exceptional care for children, prioritising continuous physical and emotional well-being
- Mediated conflict resolution for children, fostering a supportive environment conducive to learning and growth.
- Facilitated engaging educational games, enhancing interactive learning experiences.
- Cultivated trust with children through establishment of open and honest communication channels.
- Fostered collaboration among colleagues to enhance operational efficiency in childcare environment.
Family Carer (Mum)
Carer
Birmingham
2010.01 - Current
- Enhanced communication between healthcare providers and family members, fostering understanding of treatment plans.
- Executed personal care tasks to uphold dignity and hygiene of cared-for individual.
- Supported family member with mobility challenges, fostering greater independence
- Crafted nutritious meals for loved one, enhancing dietary health
- Organised medical appointments for family member, enhancing health management
Night Concierge (Refuge Setting)
Women & Children’s Refuge Service, Birmingham
Birmingham
2025.05 - 2025.06
- Ensured overnight safety and security
- Responded to incidents, emergencies, and safeguarding concerns
- Acted as main point of contact during out-of-hours support
- Monitored CCTV, completed security checks, and maintained incident records
Senior Support Worker (Management)
New Outlook Association
Birmingham
2021.10 - 2022.12
- Directed daily operations and mentoring of staff teams, securing safe, high-quality care outcomes
- Assisted individuals with complex needs, championing independence, dignity, and wellbeing.
- Coordinated staff supervision, shift management, mentoring, and integration of new employees.
- Supervised care plans, reviewed risk assessments, facilitated safeguarding responses, and streamlined professional documentation.
- Operated as senior contact for families and professionals, prioritising appropriate escalation of concerns
- Advanced service enhancement, safeguarded compliance, and sustained superior standards of person-centred care.
Care Support Worker (Mixed Shifts)
New Outlook Association
Birmingham
2017.05 - 2021.10
- Facilitated daily living support for service users with learning disabilities and physical disabilities, ensuring care was delivered in line with individual requirements and expectations
- Worked flexibly across mixe of shift patterns including days, evenings, nights, sleep-ins, and emergency cover
- Delivered all aspects of personal care with dignity, compassion, and professionalism
- Supported safe medication administration, maintaining accurate and up-to-date medication records in accordance with policy
- Finalised and meticulously maintained documentation, care notes, and daily reports to ensure continuity of care
- Supervised domestic routines including cleanliness, organisation of personal spaces, and maintaining safe living environments
- Completed full spectrum of laundry responsibilities (washing, drying, ironing, and clothing care), ensuring high standards of hygiene and organisation
- Assisted with preparation and serving of nutritious meals, supporting residents with dietary requirements, hydration, and wellbeing
- Monitored bedroom areas, clothing, and personal toiletries to promote comfort, dignity, and optimal living conditions
- Liaised with families and external professionals to strengthen relationships and improve care outcomes
- Handled incoming calls and service enquiries professionally, escalating concerns appropriately
- Reported challenges, safeguarding concerns, and feedback to senior management to support service improvement
- Trained in physical care procedures, safeguarding protocols, and best practice in person-centred support
- Acted as Shift Leader when required, distributing duties across staff teams and overseeing attendance, lateness, and daily task completion
Day/Night Care Support Worker
Jaffray Care Society
Birmingham
2017.05 - 2021.10
- Supported adults with learning and physical disabilities with daily living and personal care
- Assisted with meals, mobility support, and maintaining safe, hygienic environments
- Completed care documentation and followed safeguarding and health & safety procedures
- Monitored wellbeing and escalated concerns appropriately to senior staff
Education
Level 5 - Leadership & Management for Residential Childcare
Kib Training
Birminghan2026-02
Access to Higher Education Diploma - Healthcare Professionals
Pearltech UK Ltd
Harbourne 2020.05 - 2021.05
Skills
- Child protection measures
- Trauma-informed care
- Care routines management
- Individual and group facilitation
- Care planning and management Documentation and reporting Record keeping and analysis
- Collaborative multi-agency efforts
- Sensitivity towards special needs
- Safeguarding protocols adherence
- Understanding of safeguarding procedures
- Creativity in engagement
- Therapeutic play technique knowledge
- Autism spectrum disorder training
- Child-Centred approach
- Mental health awareness
REFERENCES
- Reference 1 GreenSquareAccord (HR Department) : info@greensquareaccord.co.uk, 0300 111 7000, GreenSquareAccord, 2nd Floor, 10 Brindleyplace, Birmingham, B1 2JB
- Reference 2 – New Outlook Housing Association Ltd (HR Department): enquiries@newoutlookha.org, 0121 602 6511, New Outlook Housing Association Ltd, 48 Woodville Road, Harborne, Birmingham, B17 9AT
Extra
- Family Carer (Mum) | Ongoing
- 2010 – Present
- Provide ongoing care and practical support for a family member alongside employment and study
- Homeschooling & Family Responsibilities
- 2022 – 2025
- Supported daughter’s education through homeschooling alongside family caring responsibilities
Timeline
Children’s Support Worker
Women & Children’s Refuge Service, Birmingham
2025.06 - 2026.04
Night Concierge (Refuge Setting)
Women & Children’s Refuge Service, Birmingham
2025.05 - 2025.06
Senior Support Worker (Management)
New Outlook Association
2021.10 - 2022.12
Access to Higher Education Diploma - Healthcare Professionals
Pearltech UK Ltd
2020.05 - 2021.05
Care Support Worker (Mixed Shifts)
New Outlook Association
2017.05 - 2021.10
Day/Night Care Support Worker
Jaffray Care Society
2017.05 - 2021.10
Family Carer (Mum)
Carer
2010.01 - Current
Level 5 - Leadership & Management for Residential Childcare
Kib Training