IRSALAN QAYYUM
Southall,United Kingdom
Summary
Accomplished professional with expertise in optimised freight forwarding and supply chain management, demonstrating mastery of customs regulations and process development. Skilled in strategic communication and relationship management, with a proven ability to manage time effectively and multitask in fast-paced environments. Proficient in data analysis and decision-making, leveraging software and technology to enhance operational efficiency. Committed to driving continuous improvement and achieving organisational goals.
Overview
25
25
years of professional experience
2022
2022
years of post-secondary education
Work History
Operations specialist
Crane Worldwide Logistics
West Drayton
01.2025 - Current
- Streamline global cargo operations by collaborating with clients, customs authorities, and agents to ensure swift and efficient freight movement worldwide.
- Oversee and prepare essential documentation for seamless export, import, and customs clearance processes.
- Monitor and optimise cargo flow through proactive tracking, tracing, and timely delivery coordination.
- Ensure financial accuracy by managing precise billing, cost entries, and job costing within TMF systems for reliable invoicing.
- Deliver an exceptional customer experience by providing real-time freight updates, routing and dispatch coordination, and competitive rate quotations.
- Foster cross-functional collaboration with company branches and global agents to maintain customer satisfaction and ensure service excellence.
- Analyse and select cost-efficient shipping methods that align with customer requirements and profitability targets.
- Drive operational excellence by adhering to KPIs, including DNI, LNR, cost accuracy, and ROTP standards.
GLOBAL TENDER COMMERCIAL COORDINATOR
Blue Water Shipping
West Drayton
08.2024 - 02.2025
- Spearhead the preparation and submission of accurate commercial tenders, adhering to strict deadlines
- Lead the development of bid responses and carrier procurement strategies to enhance market competitiveness
- Streamline processes by maintaining bid libraries, activity trackers, and SharePoint portals for seamless operations
- Negotiate with carriers to secure competitive freight rates, delivering cost-effective solutions
- Collaborate with business development teams to expand client portfolios and optimise growth strategies
- Cultivate strong partnerships with carriers, airlines, and trucking companies, leveraging these relationships for value-driven results
TIME CRITICAL EXECUTIVE
Quick Intl Couriers
Colnbrook
09.2018 - 08.2024
- Company Overview: a Kuehne + Nagel company
- Orchestrated global support for Time Critical Services, elevating operational performance
- Directed time-sensitive bookings (NFO, OBC, Charter) to achieve successful product delivery under tight deadlines
- Resolved intricate issues efficiently in high-pressure environments to maintain client satisfaction
- Strengthened strategic business relationships, fostering collaboration and driving revenue growth
- Optimised invoicing accuracy and managed job costing to support financial efficiency
- Delivered actionable pre-alerts and competitive customer quotations, ensuring client alignment
- A Kuehne + Nagel company
NIGHT AOG SPECIALIST SUPERVISOR
DHL Global Forwarding
Hayes
06.2016 - 09.2018
- Advised and guided customers proactively, ensuring top-tier service satisfaction
- Monitored shipments, communicated updates, and resolved issues collaboratively with key stakeholders
- Executed root cause analysis and documentation improvements to enhance operational quality
- Ensured customs compliance while identifying cost-saving opportunities and mitigating risks
- Facilitated complaint resolution with a customer-focused approach to enhance service outcomes
NIGHT OPERATIONS TEAM LEADER
B&H Worldwide
West Drayton
03.2015 - 06.2016
- Managed aerospace logistics operations, driving efficiency and compliance with industry standards
- Generated precise shipping documentation, including HAWB and MAWB, using advanced software tools
- Responded promptly to stakeholder inquiries, maintaining high levels of satisfaction
- Improved cash flow by ensuring timely and accurate invoicing
- Partnered with management to optimise automated rating processes, enhancing operational accuracy
SUPPLY CHAIN PLANNER
DHL Global Forwarding
Hayes
01.2012 - 03.2015
- Identified and implemented inventory management improvements to streamline processes
- Coordinated strategic supply chain activities to align with client needs and market trends
- Led cross-functional teams in achieving seamless supply chain operations
- Maintained optimal inventory levels by identifying and mitigating discrepancies
AEROSPACE TEAM LEAD
DB Schenker
London Heathrow
12.2009 - 01.2012
- Managed aerospace logistics operations to ensure prompt delivery of critical AOG (Aircraft on Ground) components
- Maintained compliance with strict industry regulations and standards
- Coordinated cross-functional teams to streamline communication and improve operational efficiency
- Supply chain processes to reduce delays and enhance reliability in time-sensitive shipments
- Implemented efficient logistics solutions to meet the unique demands of aviation logistics
- Uphold regulatory standards while driving operational excellence in high-pressure environments
AEROSPACE NIGHT SUPERVISOR
Air Sea Logistics Limited
Colnbrook
08.2008 - 12.2009
- Oversaw night operations for aerospace logistics, including airline bookings, warehouse management, and airfreight documentation
- Managed customs clearance processes to ensure compliance with aerospace regulations
- Coordinated teams to streamline workflows and enhance operational efficiency
- Delivered time-sensitive solutions in high-pressure, fast-paced environments
- Ensured strict adherence to aerospace industry standards and regulations
IMPORT CLEARANCES MANAGER
Airport Cargo Ltd
Bedfont
09.2005 - 08.2008
- Managed customs clearance for inbound shipments, ensuring compliance and on-time delivery
- Prepared and reviewed import documentation to meet regulatory requirements
- Coordinated with customs authorities and freight forwarders to resolve clearance issues efficiently
- Optimised clearance processes to enhance cost-effectiveness and operational efficiency
- Streamlined import operations for seamless and timely shipment handling
EXPORT COORDINATOR
DHL Aviation UK Ltd
London Heathrow
03.2000 - 09.2005
- Handled international shipments, ensuring compliance with trade regulations and timely delivery
- Prepared and verified export documentation to meet regulatory and client requirements
- Coordinated with freight forwarders to monitor shipments and resolve logistics issues efficiently
- Maintained accurate records and ensured adherence to customs procedures and Incoterms
- Streamlined export operations to enhance efficiency and compliance
Education
MASTER OF SCIENCE - Sports Health and Exercise Science
Brunel University London
BACHELOR OF ARTS - Sports Coaching Practice
University Of Roehampton
Skills
- Optimised Freight Forwarding & Supply Chain Expertise
- Mastery of Customs Regulations
- Process Development & Execution
- Strategic Communication & Relationship Management
- Time Management & Multitasking
- Data Analysis & Decision-Making
- Proficiency in Software & Technology
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Custom
- Swimming
- Kick-Boxing
- Circuit training
Timeline
Operations specialist
Crane Worldwide Logistics
01.2025 - Current
GLOBAL TENDER COMMERCIAL COORDINATOR
Blue Water Shipping
08.2024 - 02.2025
TIME CRITICAL EXECUTIVE
Quick Intl Couriers
09.2018 - 08.2024
NIGHT AOG SPECIALIST SUPERVISOR
DHL Global Forwarding
06.2016 - 09.2018
NIGHT OPERATIONS TEAM LEADER
B&H Worldwide
03.2015 - 06.2016
SUPPLY CHAIN PLANNER
DHL Global Forwarding
01.2012 - 03.2015
AEROSPACE TEAM LEAD
DB Schenker
12.2009 - 01.2012
AEROSPACE NIGHT SUPERVISOR
Air Sea Logistics Limited
08.2008 - 12.2009
IMPORT CLEARANCES MANAGER
Airport Cargo Ltd
09.2005 - 08.2008
EXPORT COORDINATOR
DHL Aviation UK Ltd
03.2000 - 09.2005
BACHELOR OF ARTS - Sports Coaching Practice
University Of Roehampton
MASTER OF SCIENCE - Sports Health and Exercise Science
Brunel University London
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