Irmina Tchorzewska

- Manage multiple responsibilities in time-sensitive environments with high attention to detail

- Proactively anticipate passenger and operational needs, taking initiative to resolve issues before escalation

- Demonstrate forward-thinking by identifying potential service or operational challenges and addressing them efficiently

- Deliver consistent, high-quality service to 100-450 passengers per flight, while adapting to changing priorities

- Handle customer issues efficiently, demonstrating strong communication and problem-solving skills

- Operate independently and as part of a team, maintaining professionalism under pressure

- Maintained and updated high volumes of confidential records with strict accuracy

- Documented and tracked detailed data across multiple systems

- Worked independently while managing competing priorities in fast-paced environments

- Ensured full compliance with GDPR and confidentiality standards

- Coordinated digital content and communications across multiple platforms

- Managed structured records of campaigns and engagement data

- Supported organisation of marketing activities and stakeholder communicsation

- Organised meetings, schedules, and events for multiple stakeholders

- Acted as a key point of contact for internal teams and external clients

- Managed administrative processes, including financial data and record keeping

- Maintained and analysed spreadsheets to ensure accuracy and consistency