Irma Swierczek
London,Croydon
Summary
Meticulous, excellent at juggling multiple tasks and working under pressure, keen learner with manual skills. Energetic and passionate about work. A very motivated, sociable, upbeat, and cheerful person ready to put full effort into work.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Waitress
Bar Crispin Ham & Egg Limited
London
02.2025 - Current
- Improved customer satisfaction by providing efficient and friendly service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Managed table settings for enhanced dining experience.
- Provided top-notch service to customers, improved overall dining experience.
Supervisor - catering
Young's The Woodhouse
London, Dulwich
07.2024 - Current
- Built loyal customer base by creating welcoming environment with top quality service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Responded to questions, complaints and concerns from guests during events.
- Completed accurate end-of-day financial routines for cash and card transactions.
Waitress
Puttshack Bank
London
03.2024 - Current
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Head Waitress
Yama London Cocktail Bar Food Ltd
London , Kent
12.2023 - 02.2024
- Managed cash tips and reconciled tickets against till at end of shift.
- Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided friendly, courteous service, increasing positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Head Waitress
Bocca Di Lupo
London
08.2023 - 12.2023
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Barmaid
China White
London
08.2022 - 03.2023
- Working in a high-end London club ensuring guests are properly looked after and providing a high quality of service to all customers
- Providing great customer service matching the high-end level of the club
- Supporting the management team with large bookings and any events being held at the club
- Ensuring that all cash and payment transactions are handled with care and any issues are quickly resolved
- Using the Point-of-Sale systems effectively and efficiently
- Preparing a variety of cocktails served by the venue and managing large orders throughout the night.
Supervisor
The Charlotte, The Cattle Grid
London
12.2021 - 08.2022
- Ensuring that staff members are working together effectively and supporting the management wherever possible
- Resolving any customer complaints effectively and professionally and ensuring that customer service is maintained to a high standard
- Prepared mixed drinks and poured wine, beer, and non-alcoholic beverages
- Maintained in-depth bar and menu item knowledge, providing expert recommendations
- Being a key-holder, opening and closing the premisses while effectively preparing for the day and completing any tasks required efficiently
- Carrying out end of day cash up ensuring any cash variances are handled properly
- Maintained bar stocks, replenishing as necessary.
Assistant Manager
John the Unicorn, Portobello
London
11.2020 - 12.2021
- Taking on a manager role head-on and learning as much as possible
- Working closely with other managers to ensure the smooth running of the venue and effectively communicating with the team
- Training new and existing staff on best practices to higher standards and great productivity
- Taking care of scheduling building work and booking in maintenance calls and working closely with external third parties
- Ensuring that all necessary licenses are up to date and staff are aware of any legal obligations
- Carrying out administrative tasks with onboarding new staff, scheduling and carrying out interviews
- Managing orders, deliveries, and bookings of large parties and ensuring that everything is organised for the teams working.
Bartender
Antic London
Grove Park
01.2020 - 11.2020
- As my first bartender job in the UK I wanted to learn as much as possible while ensuring that I worked to a high standard
- Trained in cellar management: changing and organisation barrels, carrying out lining cleaning
- Managed bar stocks, replenishing as needed
- Maintained working knowledge of the bar and food menu and made recommendations to customers.
Waitress
Wulf&Lambs
London
12.2019 - 01.2020
- Welcomed customers and helped create a friendly atmosphere, providing good service while having expert knowledge of the menu
- Delivered consistently excellent customer service and ensured the restaurant was kept to a high standard.
Warehouse Worker
24/7 Agency
05.2019 - 10.2019
- Agency work where I accurately staged and sorted products for loading.
Waitress/Bartender
Bukowa Karczma
Szczyrk
09.2018 - 05.2019
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Orange S.A - Bielsko
Biala
03.2018 - 09.2018
- Fostered relationships with new customers and worked to enhance customer retention
- Carried out sales, returns and processed cash, card, cheque and mobile payments.
Education
XXV Liceum W Falenicy Im. Jozefa Wybickiego
Skills
- Managing Large Order/Deliveries
- Working Well in Busy Environments
- Managing bar
- Training New Staff
- Handling Complaints
- Effective Teamwork
- Communication with 3rd parties
- Ordering Stock
- Organisation Interviews
- Maintaining Legal Documents/Licenses
- Onboarding New Staff
Certification
Personal license
Languages
English
Fluent
Polish
Native
Timeline
Waitress
Bar Crispin Ham & Egg Limited
02.2025 - Current
Supervisor - catering
Young's The Woodhouse
07.2024 - Current
Waitress
Puttshack Bank
03.2024 - Current
Head Waitress
Yama London Cocktail Bar Food Ltd
12.2023 - 02.2024
Head Waitress
Bocca Di Lupo
08.2023 - 12.2023
Barmaid
China White
08.2022 - 03.2023
Supervisor
The Charlotte, The Cattle Grid
12.2021 - 08.2022
Assistant Manager
John the Unicorn, Portobello
11.2020 - 12.2021
Bartender
Antic London
01.2020 - 11.2020
Waitress
Wulf&Lambs
12.2019 - 01.2020
Warehouse Worker
24/7 Agency
05.2019 - 10.2019
Waitress/Bartender
Bukowa Karczma
09.2018 - 05.2019
Orange S.A - Bielsko
03.2018 - 09.2018
XXV Liceum W Falenicy Im. Jozefa Wybickiego