Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Irma Swierczek

London,Croydon

Summary

Meticulous, excellent at juggling multiple tasks and working under pressure, keen learner with manual skills. Energetic and passionate about work. A very motivated, sociable, upbeat, and cheerful person ready to put full effort into work.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Waitress

Bar Crispin Ham & Egg Limited
London
02.2025 - Current
  • Improved customer satisfaction by providing efficient and friendly service.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Managed table settings for enhanced dining experience.
  • Provided top-notch service to customers, improved overall dining experience.

Supervisor - catering

Young's The Woodhouse
London, Dulwich
07.2024 - Current
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Responded to questions, complaints and concerns from guests during events.
  • Completed accurate end-of-day financial routines for cash and card transactions.

Waitress

Puttshack Bank
London
03.2024 - Current
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Head Waitress

Yama London Cocktail Bar Food Ltd
London , Kent
12.2023 - 02.2024
  • Managed cash tips and reconciled tickets against till at end of shift.
  • Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Provided friendly, courteous service, increasing positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Head Waitress

Bocca Di Lupo
London
08.2023 - 12.2023
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Barmaid

China White
London
08.2022 - 03.2023
  • Working in a high-end London club ensuring guests are properly looked after and providing a high quality of service to all customers
  • Providing great customer service matching the high-end level of the club
  • Supporting the management team with large bookings and any events being held at the club
  • Ensuring that all cash and payment transactions are handled with care and any issues are quickly resolved
  • Using the Point-of-Sale systems effectively and efficiently
  • Preparing a variety of cocktails served by the venue and managing large orders throughout the night.

Supervisor

The Charlotte, The Cattle Grid
London
12.2021 - 08.2022
  • Ensuring that staff members are working together effectively and supporting the management wherever possible
  • Resolving any customer complaints effectively and professionally and ensuring that customer service is maintained to a high standard
  • Prepared mixed drinks and poured wine, beer, and non-alcoholic beverages
  • Maintained in-depth bar and menu item knowledge, providing expert recommendations
  • Being a key-holder, opening and closing the premisses while effectively preparing for the day and completing any tasks required efficiently
  • Carrying out end of day cash up ensuring any cash variances are handled properly
  • Maintained bar stocks, replenishing as necessary.

Assistant Manager

John the Unicorn, Portobello
London
11.2020 - 12.2021
  • Taking on a manager role head-on and learning as much as possible
  • Working closely with other managers to ensure the smooth running of the venue and effectively communicating with the team
  • Training new and existing staff on best practices to higher standards and great productivity
  • Taking care of scheduling building work and booking in maintenance calls and working closely with external third parties
  • Ensuring that all necessary licenses are up to date and staff are aware of any legal obligations
  • Carrying out administrative tasks with onboarding new staff, scheduling and carrying out interviews
  • Managing orders, deliveries, and bookings of large parties and ensuring that everything is organised for the teams working.

Bartender

Antic London
Grove Park
01.2020 - 11.2020
  • As my first bartender job in the UK I wanted to learn as much as possible while ensuring that I worked to a high standard
  • Trained in cellar management: changing and organisation barrels, carrying out lining cleaning
  • Managed bar stocks, replenishing as needed
  • Maintained working knowledge of the bar and food menu and made recommendations to customers.

Waitress

Wulf&Lambs
London
12.2019 - 01.2020
  • Welcomed customers and helped create a friendly atmosphere, providing good service while having expert knowledge of the menu
  • Delivered consistently excellent customer service and ensured the restaurant was kept to a high standard.

Warehouse Worker

24/7 Agency
05.2019 - 10.2019
  • Agency work where I accurately staged and sorted products for loading.

Waitress/Bartender

Bukowa Karczma
Szczyrk
09.2018 - 05.2019
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.

Orange S.A - Bielsko
Biala
03.2018 - 09.2018
  • Fostered relationships with new customers and worked to enhance customer retention
  • Carried out sales, returns and processed cash, card, cheque and mobile payments.

Education

XXV Liceum W Falenicy Im. Jozefa Wybickiego

Skills

  • Managing Large Order/Deliveries
  • Working Well in Busy Environments
  • Managing bar
  • Training New Staff
  • Handling Complaints
  • Effective Teamwork
  • Communication with 3rd parties
  • Ordering Stock
  • Organisation Interviews
  • Maintaining Legal Documents/Licenses
  • Onboarding New Staff

Certification

Personal license

Languages

English
Fluent
Polish
Native

Timeline

Waitress

Bar Crispin Ham & Egg Limited
02.2025 - Current

Supervisor - catering

Young's The Woodhouse
07.2024 - Current

Waitress

Puttshack Bank
03.2024 - Current

Head Waitress

Yama London Cocktail Bar Food Ltd
12.2023 - 02.2024

Head Waitress

Bocca Di Lupo
08.2023 - 12.2023

Barmaid

China White
08.2022 - 03.2023

Supervisor

The Charlotte, The Cattle Grid
12.2021 - 08.2022

Assistant Manager

John the Unicorn, Portobello
11.2020 - 12.2021

Bartender

Antic London
01.2020 - 11.2020

Waitress

Wulf&Lambs
12.2019 - 01.2020

Warehouse Worker

24/7 Agency
05.2019 - 10.2019

Waitress/Bartender

Bukowa Karczma
09.2018 - 05.2019

Orange S.A - Bielsko
03.2018 - 09.2018

XXV Liceum W Falenicy Im. Jozefa Wybickiego
Irma Swierczek