Irit Reddy
London
Summary
I am an enthusiastic professional dedicated to enhancing the customer experience while actively learning and developing new skills. With a strong foundation in communication and problem-solving, I thrive in collaborative environments and am eager to utilize new tools and techniques to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Hebrew International Advisor
Next
09.2022 - 09.2024
- Deliver exceptional customer service through chat and email support, ensuring prompt and accurate assistance.
- Manage and process customer orders efficiently.
- Investigate and resolve issues related to delayed or lost deliveries.
Customer Service Ambassador
Kellogg’s and Pringles
08.2021 - 08.2022
- Manage consumer complaints and inquiries through email, accurately identifying defects or concerns and responding with empathy and professionalism.
- Handle inbound consumer calls, resolving complaints efficiently while maintaining a high level of empathy and rapport.
- Investigate cases of missing vouchers, verifying consumer addresses, and ensuring prompt re-issuance when needed.
Retail Seller, Manager
Supreme
01.2020 - 07.2021
- Process customer orders via phone and email, ensuring accuracy and efficiency.
- Address customer inquiries and resolve issues with a focus on providing excellent service.
- Manage a high volume of customer interactions with professionalism and efficiency.
Sales representative
Fantastic Art
05.2019 - 12.2019
- Conduct door-to-door sales, engaging potential customers in new areas.
- Train and mentor new sales agents, providing motivation and guidance to enhance their performance.
- Negotiate pricing and terms to successfully close sales deals.
Print shop assistant, Barista
Artistic Visions
10.2018 - 04.2019
- Assist in packaging and completing large customer orders efficiently.
- Prepare and serve a variety of food items, including sandwiches, paninis, and salads.
- Manage customer bills, handle cash transactions, and provide change accurately.
Charity Events
Life eternal trust
08.2016 - 09.2018
- Assist in the planning and organization of events, ensuring smooth execution.
- Serve as part of the bar and snack crew, providing refreshments and ensuring a positive guest experience.
- Act as a receptionist, welcoming and assisting guests with professionalism and courtesy.
Retail in food and beverages
Wembley Falafel
06.2015 - 07.2016
- Open the shop, prepare food ingredients, and arrange the shop display for optimal presentation.
- Distribute falafel samples to attract new customers and introduce them to the product.
- Operate the cash register, processing transactions accurately and efficiently.
Education
Fine Art Mixed Media Bachelor of Arts -
University of Westminster
01.2019
Apple
01.2019
Art and Design Foundation Course - undefined
West Thames College
01.2016
Art and Design BTEC Level 3 Diploma - undefined
Brentside High School
01.2015
Modern Hebrew A level - undefined
Brentside High School
01.2012
Skills
- Effective communication and problem-solving via phone, email, and chat
- Handling customer complaints with empathy and professionalism
- Managing high volumes of customer inquiries and resolving issues efficiently
- Strong rapport-building and conflict resolution abilities
- Microsoft Office
- Final Cut Pro
- Adobe Premiere Pro
- Adobe After Effects
Personal Information
Nationality: British Citizenship
Languages
Hebrew
Native language
English
Proficient
C2
Russian
Intermediate
B1
Timeline
Hebrew International Advisor
Next
09.2022 - 09.2024
Customer Service Ambassador
Kellogg’s and Pringles
08.2021 - 08.2022
Retail Seller, Manager
Supreme
01.2020 - 07.2021
Sales representative
Fantastic Art
05.2019 - 12.2019
Print shop assistant, Barista
Artistic Visions
10.2018 - 04.2019
Charity Events
Life eternal trust
08.2016 - 09.2018
Retail in food and beverages
Wembley Falafel
06.2015 - 07.2016
Art and Design Foundation Course - undefined
West Thames College
Art and Design BTEC Level 3 Diploma - undefined
Brentside High School
Modern Hebrew A level - undefined
Brentside High School
Fine Art Mixed Media Bachelor of Arts -
University of Westminster
Apple
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