Summary
Overview
Work History
Skills
Timeline
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Iris Costa

Supervisor
EDINBURGH,uk

Summary

Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through

Overview

6
6
years of professional experience

Work History

Waldford Astoria Caledonian Hotel

Hilton
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
  • Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.

Maneger Assistant

Ocsgroup
Edinburgh, EDH
02.2019 - 12.2024
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Supported business growth by assisting in marketing campaigns and coordinating events.

Skills

Security management

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Timeline

Maneger Assistant

Ocsgroup
02.2019 - 12.2024

Waldford Astoria Caledonian Hotel

Hilton
Iris CostaSupervisor