Iris Costa
Supervisor
EDINBURGH,uk
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through
Overview
6
6
years of professional experience
Work History
Waldford Astoria Caledonian Hotel
Hilton
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
Maneger Assistant
Ocsgroup
Edinburgh, EDH
02.2019 - 12.2024
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Supported business growth by assisting in marketing campaigns and coordinating events.
Skills
Security management
Reservation Management
Revenue management
Timeline
Maneger Assistant
Ocsgroup
02.2019 - 12.2024
Waldford Astoria Caledonian Hotel
Hilton