Irina Ursu
Warrington,me
Summary
I am an enthusiastic, initiative-taking, dependable, responsible, and hard-working. I am a mature team worker and adaptable to all challenging situations. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful, and polite, and I have a good sense of humor. I can work independently in busy environments and within a team setting. I am outgoing, tactful, and able to listen effectively when solving problems. Diligent Housekeeping Supervisor with experience in motivating teams to achieve outstanding quality standards. Dedicated to the smooth operational running of hotels through strategic operational planning, overseeing activities for a team of 20 to uphold stringent standards.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work history
WGC
Manchester
- Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments
- Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel
- Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselling and also enforces to the hotels standard operating procedures
- Select, staff, recruit, hire, and train qualified housekeeping candidates
- Attends training seminars to perfect housekeeping techniques and procedures and enhance supervisory skills
- Records data concerning work assignments, personnel actions, and timecards, and prepares periodic reports
- May prepare reports concerning room occupancy, payroll expenses, and department expenses
- Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation
- Review the housekeeping points on the guest feedback forms, take actions on guest complaints, and share guest compliments with staff members
- Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc
- Is helpful
- Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness.
Housekeeping Supervisor
City Centre
Manchester
09.2020 - 04.2023
Printing operator
Altrincham, The Hut Group
12.2019 - 09.2020
- Operate printing machine
- Run several presses with distinct size and colour capacities
- Prepare machines for printing
- Install the printing plate with the images to be printed
- Press operators prepare machines for printing
- Ink the presses, load paper, and adjust the press to the paper size
- Ensure that paper and ink meet specifications
- Adjust the flow of ink to the inking rollers accordingly
- Guide paper through the press cylinders and adjust feed and tension controls
- Monitor their operation and keep the paper feeders well stocked
- Adjust manage ink distribution, speed, and temperature in the drying chamber
- Correct paper tears or jams
- Search for and correct problems
- Make quick corrections to avoid expensive losses of paper and ink
- Pull sheets to check for printing imperfections
- Set up, monitor, and adjust the printing process on a control panel or computer monitor
- Oil and clean the presses and make minor repairs
- Perform preventive maintenance
- Perform digital, electrostatic, and ink-jet printing
- Transfer files, blend colours, and proof images electronically using digital presses.
Omni group
Manchester
03.2019 - 12.2019
- Greeting guests and responding to queries
- Changing bed linen and making beds
- Replacing used towels and other bathroom amenities, such as shampoo and soap
- Sweeping and mopping floors
- Vacuuming carpets
- Dusting and polishing furniture
- Emptying rubbish containers and ashtrays
- Restocking beverages and food items in the minibar
- Cleaning public areas, such as corridors
- Reporting any technical issues and maintenance needs
- Updating status of guest rooms on assignment sheet
- Returning and restocking cleaning cart at shift end.
Education
A-Levels - Business Tourism Management
Canterbury Christ Church University (GBS- Global Banking School
01.2022 -
Human Resource Management Advanced-Level 4 -
Online Curse
09.2022 - 01.2023
GCSEs - High School
Ion Vatamanu
Republic of Moldova 09.2015 - 05.2018
Primary School” Alessandro Manzoni
Italy 09.2007 - 06.2015
Languages
English
Fluent
Italian
Fluent
Romanian
Native
Russian
Advanced
Spanish
Advanced
Skills
- Team building
- Public relations
- Communication skills
- Multilingual
- Payroll administration
- Customer-focused
- Time management
- Problem-solving
- Google Workspace
- Social media marketing
Timeline
Human Resource Management Advanced-Level 4 -
Online Curse
09.2022 - 01.2023
A-Levels - Business Tourism Management
Canterbury Christ Church University (GBS- Global Banking School
01.2022 -
Housekeeping Supervisor
City Centre
09.2020 - 04.2023
Printing operator
Altrincham, The Hut Group
12.2019 - 09.2020
Omni group
03.2019 - 12.2019
GCSEs - High School
Ion Vatamanu
09.2015 - 05.2018
Primary School” Alessandro Manzoni
09.2007 - 06.2015
WGC
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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