Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Irina Tumanova

Sittingbourne,UK

Summary

Driven Management Consultant with proactive mindset, ready to tackle complex business challenges. Skilled in strategic analysis and stakeholder communication, with strong foundation in change management. Excel in project management and stakeholder engagement, ensuring seamless collaboration and successful outcomes. Ready to deliver transformative results in a new role.

Overview

20
20
years of professional experience
1
1
Certification

Work history

In-house management consultant

EY
London
01.2016 - 06.2025
  • Company Overview: In-house management consultant | Internal Transformation Services | Executive. Website: https://www.ey.com/en_gl
  • Markets activation lead for EY's Managed Services/Assurance (Sustainability, Forensics and Finance managed services): led business enablement across regional markets to accelerate adoption and commercialization of Managed Services (MS) offerings across geographies, service lines, and sectors.
  • Design, coordination and delivery of awareness sessions and account targeting and prioritization in selected markets (e.g. Europe West, UK&I, FSO).
  • Follow-up governance to track pipeline development and deal progression in priority markets.
  • Analyzing market trends and customer feedback to inform business strategies.
  • Sales enablement: equipping client-serving teams with tools, content, coaching, and insights they need to design client solutions and deliver exceptional client experiences using managed services.
  • Key Achievement: created blueprint of activities to help turn strategic managed services capabilities into tangible client engagements, which resulted in $30m+ pipeline after just two regional activation sessions.
  • Programme lead for EY's Managed Services/Assurance: expertly directed consolidation and management of over 20 workstreams and projects, formulating strategic roadmap for Global Managed Services business to achieve multi-billion-dollar target.
  • Key Achievement: Successfully developed and implemented streamlined reporting process, synthesizing data from various sources to create efficient structure that optimized governance and decision-making for stakeholders representing at least 18,000 practitioners globally.
  • Change leader for EY's next-generation Assurance technology platform, strategic initiative with US$1 billion investment: Spearheaded design and implementation of comprehensive change management framework to facilitate deployment of over 17 technology initiatives within Global Audit function.
  • This impactful endeavour engaged approx. 85,000 auditors worldwide and was meticulously based on thorough impact assessments, including benefits realization plans, stakeholder engagement strategies, business readiness scorecards, and measures of change effectiveness.
  • Key Achievements: Developed detailed personas to enhance effectiveness of change management strategies, ensuring tailored approaches for auditors transitioning to new technology platform.
  • Directed design and implementation of new global hub for change champions within Audit function (spanning 150 countries), which integrated data from various regional applications and systems.
  • This initiative created global visibility and streamlined access for regional champions, facilitating more efficient change management processes.
  • Developed comprehensive business readiness dashboard leveraging best practices, which was effectively adopted to monitor and manage program readiness for implementing technological changes.
  • Contributed to development of value focused benefit metrics and their measurement which helped maximize adoption of technology by end user.
  • Project manager for EY's Global Brand (part of Brand, Marketing and Communications function): oversaw execution of strategic initiatives to elevate EY brand both internally and externally.
  • Key Achievement: Successfully orchestrated transformative initiative that revitalized EY's social media and agency strategy.
  • This project led to increased brand visibility and distinctiveness, enhanced audience engagement, and achieved global consistency and efficiency in content amplification.
  • Through meticulous planning, risk and issue management, and rigorous tracking and reporting, initiative significantly elevated EY brand presence.
  • Project manager for EY's Culture offering (part of Change framework): led integration of global solution into Global Consulting practice.
  • Key Achievement: conducted in-depth stakeholder analysis to identify key influencers in each target area, facilitating promotion of solution and securing buy-in from wider groups.
  • This strategic approach led to significant increase in global TOV within Global Consulting, exemplified by +70% growth in active pursuits in Asia-Pacific region through financial year, and ensured successful adoption of solution by internal communities.
  • Change manager for implementation of enterprise-wise finance SAP system (ERP and CRM software): led design of learning materials for trainers and end users global Finance function (approx. 5,000 people).
  • Key Achievement: Led development and deployment of comprehensive training based on meticulous training needs analysis for diverse personas within target population.
  • This initiative resulted in globally successful roll-out sessions, achieving outstanding satisfaction rates of 90-100% as evidenced by participant surveys and direct feedback.
  • In-house management consultant | Internal Transformation Services | Executive. Website: https://www.ey.com/en_gl

Consulting manager

NTT Data
, UK
01.2015 - 01.2016
  • Company Overview: NTT Data Consulting offers strategic guidance to help businesses tackle challenges and achieve their objectives through technology and business transformation. Website: https://uk.nttdata.com/
  • Consulting manager for Vodafone (B2B Sales transformation): led recruitment and onboarding strategy execution for newly established Irish sales team.
  • Key Achievement: Successfully orchestrated technical enablement of sales agents and provided comprehensive blueprint for onboarding process, which contributed significantly to realization of benefits valued at over £34M.
  • NTT Data Consulting offers strategic guidance to help businesses tackle challenges and achieve their objectives through technology and business transformation. Website: https://uk.nttdata.com/

Consultant

Deloitte
, LATAM (Brazil and Chile)
01.2011 - 01.2015
  • Company Overview: Strategy and Operations practice helps organizations navigate complex business challenges, formulate effective strategies and optimize their operational efficiency. Website: https://www2.deloitte.com/uk/en.html
  • Transformation consultant for Deloitte, Chile: led identification and adoption of best practices from over 10 member firms, formulating strategic recommendations to enhance performance and cost-efficiency of Deloitte's Chilean operations.
  • Key achievements: Suggested quick wins totalling US$19M in cost savings and productivity improvements across all service lines and support functions by conducting 'top down' benchmarking analysis of firm performance to identify most underperforming areas and root causes (e.g. pricing strategy, leverage strategy, delivery models).
  • Achieving endorsement of C-level executives and directors for introduction of new behaviours and attitudes within Audit and Consulting through strategic and controlled training initiative.
  • Successfully developing in-depth implementation roadmap, benefits realization calendar, and KPIs, which were pivotal in ensuring project success during execution phase.
  • Country project lead for Nextel, Chile ( prominent American wireless service operator renowned for its 'push-to-talk' walkie-talkie feature): Led on-site project management for multi-million-dollar CRM launch, marking Nextel's inaugural introduction of 3G and Siebel applications into Latin American market.
  • Key Achievements: Directed complex CRM IT PMO governance involving over 30 client stakeholders and 7 vendors during critical cutover and stabilization period, ensuring seamless execution and system reliability.
  • Managed cutover and stabilization issues, significantly reducing order fallout and disruption metrics.
  • Attained comprehensive visibility in meticulously reporting weekly progress of multiple, geographically dispersed technical teams focused on enhancing SOA availability and optimizing Siebel performance.
  • Successfully minimized overall program risk by proactively identifying and escalating market-specific issues and risks, alongside implementing comprehensive mitigation plans to local stakeholders and global IT PMO.
  • Mentored Mexico market teams on critical Lessons Learned throughout Chile implementation, thereby enhancing strategic execution and success outcomes for subsequent country launches.
  • Learning advisor for Ultramar, Chile (maritime, logistics and port operations): Led comprehensive training needs assessment to facilitate critical IT upgrade in Logistics and Legal Services department.
  • Key Achievement: Consolidated feedback from local end users to refine IT system's functional and technical requirements, resulting in more targeted and efficient training process.
  • This initiative significantly enhanced employee preparedness for implementation of changes.
  • Change advisor for Vale, Brazil (global mining corporation): orchestrated and executed comprehensive communications strategy to ensure seamless integration of new global access and identity management (IAM) tool across 5 major markets.
  • Key Achievement: Built two-year change management plan within stringent timelines and budget constraints.
  • Orchestrated executive communications to C-level, Director, and VP stakeholders, effectively articulating project's vision and significance across five key markets.
  • Directed development and management of system messages in three languages, ensuring alignment among senior and junior stakeholders, which resulted in optimized project costs.
  • Strategy and Operations practice helps organizations navigate complex business challenges, formulate effective strategies and optimize their operational efficiency. Website: https://www2.deloitte.com/uk/en.html

Consultant

Deloitte
, UK
01.2010 - 01.2011
  • Company Overview: Customer function within Consulting includes services related to customer strategy, customer experience (CX) design, sales and service transformation, among others. Website: https://www2.deloitte.com/uk/en.html
  • Customer strategy consultant for Arsenal Football Club.
  • Key Achievement: Developed and implemented comprehensive digital and CRM strategy, facilitating dynamic customer management approach to optimize sales performance.
  • CRM consultant for Motability Operations, UK (not-for-profit vehicle rental company for disabled): Evaluated existing CRM strategy and developed comprehensive roadmap of IT projects to effectively implement new CRM strategy.
  • Key Achievement: Developed catalogue of optimized processes for entire organization, which was subsequently utilized by client in their IT sourcing project to procure new IT platform.
  • Customer function within Consulting includes services related to customer strategy, customer experience (CX) design, sales and service transformation, among others. Website: https://www2.deloitte.com/uk/en.html

Consultant

Accenture
, UK
01.2007 - 01.2010
  • Company Overview: Systems Integration function assisted clients in changing their businesses by creating, implementing, and integrating complex IT systems, focusing on operational efficiency and enhanced business results. Website: http://www.accenture.com/gb-en
  • Change consultant for merger of Lloyds TSB and HBOS (Home Insurance function).
  • Key Achievement: Successfully led requirements workshops with business and IT teams for integration, ensuring seamless transition to next project stage.
  • Process Improvement Consultant for O2: conducted analysis of business processes in Billing department to identify root causes of poor customer experience and developed recommendations for improvement.
  • Key Achievement: Recommended cutting redundant processes by 50%, leading to cost savings and better service metrics like lower customer call costs, shorter wait times, and fewer call backs.
  • Customer service consultant for HBSC: Ran analysis to identify root causes of poor customer experience when visiting bank branch.
  • Key Achievement: Led interviews and conducted research on best practices, resulting in development of metrics and recommendations aimed at enhancing customer service.
  • Customer strategy consultant for British Telecom: conducted post-sale B2C service blueprint redesign.
  • Key achievement: Successfully ran analysis to identify and quantify root causes of poor customer experience in retail post-sales, providing actionable findings that contributed to significant business improvements.
  • Testing lead for British Telecom: Managed offshore teams to complete end-to-end (E2E) testing for Billing workstream.
  • Key Achievement: Managed and coordinated testing teams, ensuring effective communication between client and onshore testing management team.
  • Oversaw India-based testing teams to ensure that all testing cycles were completed on time and within budget.
  • Systems Integration function assisted clients in changing their businesses by creating, implementing, and integrating complex IT systems, focusing on operational efficiency and enhanced business results. Website: http://www.accenture.com/gb-en

Marketing and Business Development Executive

London School of Business and Finance (LSBF)
, UK
01.2005 - 01.2007
  • Company Overview: Oversaw Eastern and Central European markets and administered admissions process for professional and master's degree courses for international students. Website: https://www.lsbf.org.uk/
  • Achievements: Initiated and led collaboration with Grenoble Business School, France (GGSB), establishing it as first provider of master's degree courses for LSBF students.
  • Maintained 80% applicant conversion rate by refining admissions strategy.
  • Surpassed sales targets through strategic marketing and awareness campaigns.
  • Boosted customer acquisition by managing promotional mix within budget.
  • Oversaw Eastern and Central European markets and administered admissions process for professional and master's degree courses for international students. Website: https://www.lsbf.org.uk/

Education

MBA - International Business

University of East London
London
04.2005

Ph.D. - Intercultural Communication, Philology

Moscow State Linguistics University
Moscow
04.2003

BA - Simultaneous Translation (Russian-English)

Moscow State Linguistics University
Moscow
06.2002

BA - Civil Law

Moscow State Law Academy
Moscow
06.1999

Skills

  • Programme implementation
  • Stakeholder engagement
  • Business transformation
  • Change management
  • Risk Management
  • Project management methodologies
  • Training and upskilling
  • Benefits realisation
  • Marketing and sales consulting
  • Cross-functional team leadership
  • Empathetic communication
  • Customer Service
  • Team Leadership
  • Process Improvement
  • Operations optimisation

Certification

  • Change Management/ Foundation (APMG)
  • PRINCE2 Agile Practitioner (AXELOS)
  • PRINCE2 Practitioner (AXELOS)
  • MSP Foundation Certificate in Programme Management (AXELOS)
  • Professional Diploma in Marketing (Chartered Institute of Marketing)

Languages

English
Fluent
Russian
Native
Spanish
Advanced
Brazilian Portuguese
Upper intermediate
French
Intermediate
Italian
Elementary

Timeline

In-house management consultant

EY
01.2016 - 06.2025

Consulting manager

NTT Data
01.2015 - 01.2016

Consultant

Deloitte
01.2011 - 01.2015

Consultant

Deloitte
01.2010 - 01.2011

Consultant

Accenture
01.2007 - 01.2010

Marketing and Business Development Executive

London School of Business and Finance (LSBF)
01.2005 - 01.2007

MBA - International Business

University of East London

Ph.D. - Intercultural Communication, Philology

Moscow State Linguistics University

BA - Simultaneous Translation (Russian-English)

Moscow State Linguistics University

BA - Civil Law

Moscow State Law Academy

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Irina Tumanova