Irina Shulga
Chisinau,Moldova
Summary
Accomplished professional with expertise in sales tactics, key account management, and client relationship building. Proven ability to assess client needs and deliver tailored solutions while ensuring regulatory compliance. Skilled in contract negotiation, business development, and B2B account management. Adept at managing high-risk accounts and excelling in multi-tasking environments. Career goal includes leveraging extensive experience to drive business growth and foster long-term client relationships. For the last years I feel myself as a part of fintech industry and want to continue this journey in a well established company.
Overview
8
8
years of professional experience
4038
4038
years of post-secondary education
Work History
KEY ACCOUNT MANAGER
Paydo
06.2024 - Current
- drove business growth within specified sales territories through strategic and tactical solution implementation
- resolved escalated customer issues promptly for increased satisfaction rates
- first contact person for priority clients in crypto, forex and i-gaming industries
- reviewing verification processes and negotiating with compliance team on requests
- worked with my clients to ensure trustpilot rate doesn't go below 4
- attended international events to meet clients in person and discuss collaboration
SENIOR KEY ACCOUNT MANAGER(from 05.23 to 06.24)
Silverbird
05.2022 - 06.2024
- first contact person for VIP clients; was dealing with payment related issues, account related issues; organizing interviews with clients for Silverbird's social Media.
- collaborated with cross-company departments to ensure clients are satisfied and processes are well structured.
- trained newbies in terms of compliance, payments, sales and etc.
- main business activities of my portfolio: e-commerce; import&export
AML COMPLIANCE OFFICER
Koala Pays
10.2021 - 04.2022
- compliance check, EDD, kyb and kyc full manual check
- communication with the clients regarding aml policies and verification process
- main industries: crypto, i-gaming
SALES AGENT
International Travel Network
Chisinau, Moldova
07.2020 - 09.2021
- Plane tickets sale, chasing, negotiating, looking for cheaper flights
DATA PROCESSING SPECIALIST
H. Essers
Chisinau, Moldova
09.2016 - 08.2017
- Logistics, data processing
- Helped establish and maintain successful data entry standards meeting organisational needs.
Education
Courses - English And Chinese
Shanghai University of Engineering Science
Bachelor - Economics
Moldova State University
/2013 - 08.2017
Skills
- Sales tactics
- Key Account Management
- Account Servicing
- Client Needs Assessment
- Regulatory Compliance
- Client Relationship Building
- Relationship Management
- Contract Negotiation
- Business Development
- B2B account management
- Multi-Tasking mastery
- High-Risk oriented
Languages
Russian
Native
English
Fluent
Romanian
Advanced
Turkish
Upper intermediate
Affiliations
- books, fragrances
References
References available upon request.
Timeline
KEY ACCOUNT MANAGER
Paydo
06.2024 - Current
SENIOR KEY ACCOUNT MANAGER(from 05.23 to 06.24)
Silverbird
05.2022 - 06.2024
AML COMPLIANCE OFFICER
Koala Pays
10.2021 - 04.2022
SALES AGENT
International Travel Network
07.2020 - 09.2021
DATA PROCESSING SPECIALIST
H. Essers
09.2016 - 08.2017
Courses - English And Chinese
Shanghai University of Engineering Science
Bachelor - Economics
Moldova State University
/2013 - 08.2017
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