Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Irina Popa

Irina Popa

Hornchurch,Havering

Summary

Customer-focused travel professional versed in current industry practices and desirable destinations. Focused on delivering first-class experiences for variety of budgets and preferences. Reliable in maintaining organised records and preparing necessary paperwork.

Overview

3
3
years of professional experience

Work history

Team Leader

Costa Coffee
Upminster, Havering
01.2021 - Current
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
  • Led shifts and motivated team to drive sales.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Assessed feedback to maximise customer satisfaction and loyalty.
  • Fostered positive employee relationships through communication, training and coaching.
  • Diagnosed and repaired process and machinery faults.
  • Managed accurate and timely delivery of dispatch orders to customers.
  • Promoted professionalism and effective communication among staff to develop productive relationships.

Education

A-Levels - Beauty

Cherry academy
Chisinau
06/2019 - 07/2019

Skills

  • Destination research
  • Tourism trend analysis

Languages

English
Advanced
Russian
Fluent
Turkish
Fluent
Italian
Beginner
Romanian
Native

Timeline

Team Leader

Costa Coffee
01.2021 - Current

A-Levels - Beauty

Cherry academy
06/2019 - 07/2019

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Irina Popa