Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic
Irina Meier

Irina Meier

Rugby

Summary

Driven individual with exceptional communication and relationship-building skills, complemented by strong analytical and strategic thinking abilities. Proven expertise in managing client accounts and delivering tailored solutions. Ready to make a substantial impact in XXX role

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

Public Relations Senior Account Executive

Eleven Hundred Agency, Tech B2B PR
London
05.2022 - 04.2025
  • Managed client relations and account activities, ensuring high satisfaction levels.
  • Developed communication strategies aligned with business direction.
  • Owned reporting and evaluated KPIs to effectively monitor performance.
  • Led award submissions, from vetting categories to developing compelling copy.
  • Negotiated advertising prices to reduce campaign costs below budget.
  • Coached public relations staff to uphold the company's leading reputation.
  • Monitored team budgets and forecasts to meet annual targets.
  • Introduced process changes that enhanced communication metrics.

Public Relations Account Executive

Cherish PR, Consumer lifestyle and tech PR agency
London
01.2020 - 04.2022
  • Oversaw day-to-day client relations and account management across multiple regions.
  • Produced media content and coordinated press office activities to enhance visibility.
  • Successfully delivered on tasks within tight deadlines.
  • Executed proactive KPI tracking and evaluation to drive performance improvements.
  • Independently managed client EMEA services across 10 regional PR agencies.
  • Directed agency finances, billing, and operations during the COVID-19 pandemic.
  • Oversaw agency intern programme to develop emerging talent.

Customer Service Representative

Comdata Group
London
09.2019 - 12.2019
  • Delivered exceptional support for MADE.com customers, addressing inquiries and order placements.
  • Resolved complaints and inquiries to boost customer satisfaction.
  • Cross-sold products to drive sales and enhance customer experience.
  • Efficiently processed returns and exchanges, ensuring high customer satisfaction levels.
  • Trained new hires to improve productivity and operational efficiency.
  • Managed high-volume customer queries through effective multitasking.

Customer Relations Officer

Air France-KLM S.A
London
07.2018 - 10.2018
  • Resolved customer queries and addressed concerns regarding delay compensation.
  • Investigated claims to determine appropriate compensation for customers.

Sales and Customer Service Representative

RSVP Media Response Ltd
London
02.2016 - 06.2018
  • Contributed to customer service for premium brands as part of a multi-lingual team exceeding 100 staff.
  • Managed queries from initiation to resolution, focusing on lead generation and customer retention.
  • Consistently met KPI targets, ranking in the top 10% within the team.
  • Facilitated order placements and secure card payments over the phone.
  • Demonstrated excellent communication and negotiation skills, achieving high query resolution rates with luxury resorts.
  • Supported training of new staff, conducted interviews, and provided feedback on applications.

Social Media Executive / Community and CS Manager

PhotoBox Ltd
London
08.2014 - 12.2015
  • Managed daily operations within the German-speaking team, ensuring optimal performance.
  • Streamlined processes to enhance team efficiency and productivity.
  • Delivered exceptional service by promptly addressing customer queries.
  • Utilised up-selling and cross-selling techniques to increase product awareness and sales.
  • Resolved customer complaints escalated by staff effectively.
  • Trained new team members and guided seasonal staff to maintain service standards.
  • Facilitated communication across departments to foster collaboration.
  • Evaluated tasks leading to complete redesign of B2B and B2C bulk order operations, boosting revenue.

Community and Social Media Manager

Dr Schengber & Friends (DSAF)
Münster, Germany
12.2011 - 05.2014
  • Managed online forum for Congstar Mobile and contributed to the development of the first German-speaking forum for Nokia Corporation.
  • Executed strategic Facebook campaigns to amplify the client's presence and following.
  • Produced graphics to enhance visual impact and collaborated with design teams.
  • Pitched innovative content and ideas aligned with evolving social media trends.
  • Trained new staff and delegated tasks across projects

Education

Chartered Bachelor of Arts - Public Relations and Communications

UOG
01.2014 - 01.2018

Skills

  • Client-focused approach
  • Effective verbal and written articulation
  • Critical analysis
  • Organisational ability
  • Process execution
  • Resilience to stressful situations
  • Dispute settlements tactfulness
  • Proactive mindset
  • Account management
  • Microsoft suite expertise
  • Knowledge of GDPR

Custom

Rugby Eco Hub, Supporter, Bi-weekly Repair Café

Timeline

Public Relations Senior Account Executive

Eleven Hundred Agency, Tech B2B PR
05.2022 - 04.2025

Public Relations Account Executive

Cherish PR, Consumer lifestyle and tech PR agency
01.2020 - 04.2022

Customer Service Representative

Comdata Group
09.2019 - 12.2019

Customer Relations Officer

Air France-KLM S.A
07.2018 - 10.2018

Sales and Customer Service Representative

RSVP Media Response Ltd
02.2016 - 06.2018

Social Media Executive / Community and CS Manager

PhotoBox Ltd
08.2014 - 12.2015

Chartered Bachelor of Arts - Public Relations and Communications

UOG
01.2014 - 01.2018

Community and Social Media Manager

Dr Schengber & Friends (DSAF)
12.2011 - 05.2014

Similar Profiles

Create profile
Irina Meier