Irina Grigore
York,North Yorkshire
Summary
Enthusiastic person with a positive attitude, good communication skills, and a proven ability to collaboratively in team settings. Drawing on a background in community engagement and leadership and excel at fostering inclusive and supportive environments that promote student growth and well-being.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Ready to use and develop skills in a teaching assistant role.
Overview
9
9
years of professional experience
6055
6055
years of post-secondary education
1
1
Certification
Work History
Outreach coordinator
YORK & DISTRICT CITIZENS ADVICE BUREAU
York, North Yorkshire
07.2024 - 10.2024
- Partnered with external support networks to deliver holistic care.
- Developed partnerships with local organisations by conducting regular outreach activities.
- Coordinated public events to increase organisational visibility and awareness.
- Improved community relationships with targeted outreach efforts.
- Conducted research for developing more impactful outreach initiatives.
- Collaborated closely with team members for successful project completion.
- Generated publicity materials, increasing brand recognition in the community.
- Developed comprehensive outreach programmes by understanding community needs and interests.
- Created educational resources to enhance public understanding of organisation's mission and objectives.
- Fostered positive relationships within different communities, contributing to an enriched organisational image.
- Attended regular training and supervision workshops for improved service user support.
- Maintained confidential case documentation in line with data protection regulations.
- Working with over 40 volunteers from different cultural background
Volunteer Coordinator
York Explore Library and Archive
York, North Yorkshire
06.2022 - 07.2024
- Increased volunteer engagement by implementing comprehensive training programmes.
- Coordinate and support 113 volunteers from 24 different countries
- Organised regular meetings for improved communication amongst team members.
- Enhanced volunteer satisfaction with frequent recognition and reward schemes.
- Provided ongoing support for volunteers to ensure their wellbeing and motivation.
- Fostered positive working environment, fostering high levels of morale and commitment.
- Maintained accurate records for streamlined operations and effective tracking of volunteer contributions.
- Led volunteer orientation sessions, improving understanding of organisational values and objectives.
- Developed successful recruitment strategies, resulting in a diverse pool of volunteers.
- Created a welcoming atmosphere, thus promoting a sense of belonging among volunteers.
- Managed potential conflicts among team members effectively, maintaining harmony within the group.
- Developed volunteer policies and procedures, codes of conduct and volunteer standards.
- Performed skills assessments to link volunteers to roles matching individual skills and competencies.
- Recruited, interviewed and hired volunteers to fill positions in different areas
- Reviewed work prepared by volunteers and represented volunteers at weekly meetings.
- Managed volunteer calendar and ensured coverage of key roles during volunteer unavailability.
- Coordinated logistics of scheduling, supplying and transporting volunteers.
- Supported volunteers by monitoring and reviewing volunteer activities and giving guidance.
- Organised recruitment workshops, conducted networking activities and attended volunteer fairs and community events to recruit staff.
- Gathered data through written reports and other mediums for record-keeping and analysis.
- Gathered information, created charts and produced reports for staff.
Parcel delivery driver
Hermes
York, North Yorkshire
11.2015 - 11.2021
- Ensured timely delivery by following proper routes and schedules.
- Maintained vehicle cleanliness for professional appearance.
- Improved customer satisfaction with polite and efficient service.
- Loaded and unloaded parcels to prevent damage.
- Delivered over 250 parcels per day during busy times.
- Communicated effectively with dispatch team, ensuring smooth operations.
- Managed paperwork accurately, aiding in efficient record-keeping.
- Followed traffic laws strictly, promoting safe driving habits.
- Handled fragile items carefully, preventing product damage.
- Assisted customers with queries kindly, improving company reputation.
- Liaised efficiently with warehouse staff, ensuring correct parcel loading.
- Adapted quickly to changing routes due to road works or traffic conditions.
- Collected signatures from recipients as proof of delivery, maintaining accountability.
- Returned undelivered parcels back to depot at end of shift.
- Counted parcels before departure, verifying load accuracy.
- Completed deliveries with smile and patient, personalised service.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Planned most efficient route to meet daily delivery goals.
- Supported customers with special requirements to enhance service.
- Built and maintained strong working relationships with regular customers.
Education
GCSEs - Constructions And Technical Drawing
High School in Romania With Baccalaureate Diploma
RomaniaLevel 2 - Domestic Abuse
Domestic abuse training
YorkNCFE CACHE LEVEL 2 - Counselling
Learning Curve Group
YorkSkills
- Communication skills
- Community engagement
- Event planning
- Customer Service
- Volunteer coordination
- Empathetic listening
- Interpersonal skills
- Data protection compliance
- Confidentiality
- Child protection and safeguarding guidelines
- Positive attitude
Languages
Romanian
Native
Spanish
Intermediate
Certification
Cultural Awareness Training completed in 2022
Safeguarding training in working with children and young people completed in City of York Council 2023
Full English Driver License
Affiliations
- Reading, writing, baking, cooking, taking pictures.
References
References available upon request.
Timeline
Outreach coordinator
YORK & DISTRICT CITIZENS ADVICE BUREAU
07.2024 - 10.2024
Volunteer Coordinator
York Explore Library and Archive
06.2022 - 07.2024
Parcel delivery driver
Hermes
11.2015 - 11.2021
GCSEs - Constructions And Technical Drawing
High School in Romania With Baccalaureate Diploma
Level 2 - Domestic Abuse
Domestic abuse training
NCFE CACHE LEVEL 2 - Counselling
Learning Curve Group
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