Irina Duna
Croydon
Summary
Dedicated professional with a strong focus on performance monitoring and employee development. Demonstrates resilience under pressure and excels in time efficiency, ensuring health and safety compliance in all operations. Skilled in decision making, aiming to leverage these competencies to drive organisational success and foster a productive work environment.
Confident in leading teams and solving problems to ensure smooth operations, bringing strong leadership skills and ability to manage resources effectively. Skilled in communication and conflict resolution, ensuring positive work environment and seamless shift transitions. Aim to drive productivity and enhance team performance on site.
Seasoned in shift management with focus on streamlining operations and fostering team collaboration. Capable of achieving smooth-running shifts and enhancing productivity through keen operations oversight and team leadership skills. Skilled in problem-solving, time management, and staff training that promotes positive working environment.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Shift manager
Sainburys Argos
Croydon, Surrey
08.2019 - Current
- Ensured health and safety measures in line with company regulations.
- Enforced safety measures and proper use of PPE.
- Led health and safety audits to ensure compliance with regulations.
- Reduced safety hazards and fostered sustainability through careful sorting and disposal of refuse and recyclables
- Minimised accidents and near misses with rigorous health and safety training.
- Honoured employee punctuality by creating fair rotas that respected their time off requests.
- Optimised shift schedules to improve operational efficiency.
- Recruitment, selection and induction of new drivers.
- Developed contingency plans, minimising disruption during peak periods or unforeseen events.
- Coordinated staff training sessions, increased team proficiency.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Trained staff on product knowledge, resulted in better customer interactions..
- Reported key metrics to upper management for business decision-making process.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Resolved customer complaints promptly to maintain high service standards.
- Minimised downtime with proactive equipment maintenance checks.
- Conducted performance reviews for individual growth and overall team improvement.
- Conducted regular performance reviews, identifying areas for improvement and professional development opportunities.
- Optimised space utilisation by rearranging warehouse layout.
- Supervised daily warehousing activities to ensure operational efficiency.
- Improved accuracy of stock control with regular stocktakes and database updates.
- Liaised with customers and other departments to plan timely transportation of goods.
- Improved employee understanding of payslips through clear explanations and guidance sessions.
- Liaised regularly with HR department for seamless integration of new hires and terminations into payroll system.
- Resolved payroll discrepancies swiftly, ensuring minimal disruption to staff payments.
- Fostered strong relationships with key stakeholders for optimal cooperation.
- Developed contingency plans, resulted in smoother crisis management.
- Liaised with drivers and dispatchers for efficient task coordination.
- Oversaw fuel usage monitoring for better resource management.
- Evaluated employee performance regularly, ensured high productivity levels.
- Maintained vehicle fleet with precise coordination of preventive maintenance and functional repairs.
- Evaluated team performance and highlighted opportunities to improve productivity and efficiency.
- Oversaw daily operations to achieve high productivity levels.
- Ensured compliance with transport laws and regulations to maintain safety standards.
- Oversaw warehouse management duties ensuring proper storage and distribution of goods.
- Managed vehicle maintenance schedules to prevent unexpected breakdowns and delays.
- Conducted internal investigations into allegations of misconduct, gross-misconduct ensuring impartiality and fairness.
- Managed complex disciplinary procedures resulting in fair outcomes.
- Evaluated driver performance using vehicle telematics software and advised on required improvements.
Crow Trainer McDonald's
McDonald's
Bromley
02.2015 - 08.2019
- Developed employee skills by delivering comprehensive training programmes.
- Achieved high engagement rates with innovative training techniques.
- Complied strictly with company policies whilst developing and executing all training initiatives.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Assigned training exercises and skill assessments to newly hired employees.
Education
GCSEs - Economics
Constantin Brancusi
Craiova, Romania 09.2009 - 06.2013
Skills
- Performance monitoring
- Employee development
- Resilience under pressure
- Time efficiency
- Health and Safety Compliance
- Decision making
Languages
Romanian
Native
Spanish
Elementary
Timeline
Shift manager
Sainburys Argos
08.2019 - Current
Crow Trainer McDonald's
McDonald's
02.2015 - 08.2019
GCSEs - Economics
Constantin Brancusi
09.2009 - 06.2013