Irina De Sousa

-Provided project support on successful mobilisation of 10 small scale

projects

- Project managed the successful mobilisation of two large scale projects valued at £10M and £8M respectively, including the transfer of 130 staff

- Liaising with internal executive board members, service managers and external stakeholders, commissioners and partners

- Supporting business Development Director and Chief Executive with the coordination and wiriting of contract bids

- Minute meetings

- Logging actions and delegation of tasks

- Holding action owners accountable to timescales

- Organise and version control documentation of data/ project collateral

- Prepare presentations for the excutive board

- Diary management for the executive board

- Coordination of executive board's travel and accommodation needs

• Worked in call-centre environment handling high-volume outbound calls to meet and exceed daily quotas.
• Addressed and resolved customer disputes to support favourable collection rates.
• Maintained records on diary notes and debt status codes to support customer account accuracy.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Performed collection of overdue debts, reconciling high-volume account queries.
• Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
• Remained calm and poised when communicating with difficult clients or in stressful situations.