Irina Cantir
Stanwell,United Kingdom
Summary
Friendly Check-in Agent with broad skills and knack for creating positive first impressions.
Excel in resolving passenger queries, managing bookings, and ensuring smooth check-in processes.
Enhanced customer satisfaction by streamlining check-in procedures and reducing wait times, contributing to more efficient airport experience.
Friendly and approachable with dedication to providing exceptional customer service.
Skilled in communication and problem-solving, ensuring smooth and efficient check-in processes.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Check-in agent
Swissport
2025.12 - Current
- Maintained high standards of customer service under pressure during peak times.
- Enhanced customer satisfaction by providing excellent service at check-in counters.
- Informed passengers about changes in flight schedules, minimising confusion and stress.
- Checked passenger identification and issued boarding passes for secure flights.
- Provided vital flight information to passengers, ensuring informed travel decisions.
- Verified visa documentation to comply with international travel regulations.
- Assisted passengers for smooth boarding process.
Check-in agent
ASC Handling
2022.11 - 2025.12
- Facilitated seamless check-ins through meticulous attention to detail and accuracy in document verification.
- Handled difficult customers politely yet firmly, keeping the situation under control whilst maintaining professionalism.
- Managed upset customers, restoring calm in stressful situations.
- Provided vital flight information to passengers, ensuring informed travel decisions.
- Verified visa documentation to comply with international travel regulations.
- Assisted passengers for smooth boarding process.
- Checked passenger identification and issued boarding passes for secure flights.
Picker and packer
Freddies Flowers
Cranford, Hounslow
2020.12 - 2022.10
- Packed parcels for safe and secure transportation.
- Cleaned work area, promoted a healthy and safe environment.
- Labelled packages correctly to facilitate proper delivery.
- Conducted quality checks to maintain high standards of goods.
Shop salesperson
Le passion Parfume shop
Chisinau
2015.09 - 2019.05
- Trained new staff members on store policies and procedures for a smooth integration into the team.
- Enhanced customer satisfaction by providing excellent product knowledge and advice.
- Mastered product information quickly, becoming a reliable source of advice for customers.
- Assisted in stock control, ensuring availability of popular items.
Mobile operator
Moldcell
Chisinau
2017.11 - 2018.08
- Good communication skills gained through my experience as mobile operator
- Assisted in training new staff, ensuring efficient team performance.
- Collaborated with team members to enhance workflow procedures.
Education
Certificate - Psychology
The Pedagogical University Ion Creanga
Chisinau, Moldova 2015.09 - 2019.05
Skills
- Focused concentration
- Basic accounting
- Problem-solving
- Communication skills
- Calm under pressure
Languages
Romanian
Native
Russian
Fluent
English
Fluent
Timeline
Check-in agent
Swissport
2025.12 - Current
Check-in agent
ASC Handling
2022.11 - 2025.12
Picker and packer
Freddies Flowers
2020.12 - 2022.10
Mobile operator
Moldcell
2017.11 - 2018.08
Certificate - Psychology
The Pedagogical University Ion Creanga
2015.09 - 2019.05
Shop salesperson
Le passion Parfume shop
2015.09 - 2019.05