IÚRI Martins
Maidenhead,United Kingdom
Summary
Dynamic professional with substantial experience in hospitality and team leadership, adept at enhancing service standards and operational efficiency. Proven success in revenue generation and team development within high-pressure environments. Committed to fostering a positive customer experience while achieving organisational objectives.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Senior food and beverage supervisor
Audley Cooper’s Hill
Englefield Green
2025.07 - 2026.03
- Assisted in managing daily front-of-house operations in luxury retirement village restaurant to maintain service standards.
- Supported menu planning and scheduling to improve resource allocation and service efficiency.
- Mentored staff and organised training sessions to boost team performance and service quality.
- Handled invoices and prepared end-of-month profit and loss statements to ensure financial accuracy and accountability.
- Coordinated entertainment for events to enhance resident engagement and satisfaction.
- Contributed to monthly revenue increases for last seven months, achieving objectives for first time in two years.
Store Manager
Domino’s Pizza
Ipswich & Bury St Edmunds
2014.01 - 2025.07
- Transformed 1-star store into top 10 performer among 320 stores within one year.
- Achieved best regional inspection average across multiple stores.
- Set record for best service at Domino’s Bury St Edmunds within first year of management.
- Directed team of over 40 staff in high-turnover location generating significant annual revenue.
- Recruited, trained, and developed staff to promote accountability and excellence.
- Controlled inventory, labour percentages, and scheduling to enhance efficiency and profitability.
- Consistently delivered 5-star inspections, maintaining high service standards throughout tenure.
- Developed team-oriented environment by implementing effective leadership strategies.
- Resolved customer complaints effectively, protecting store's image and consumer relationships.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
Waiter / Front of House
Blue Jardim Restaurant
Nazaré, Portugal
2008.01 - 2012.01
- Managed table settings for optimal dining experience.
- Delivered excellent customer service through friendly and polite interaction.
- Accommodated special dietary requests, enhancing customer dining experience.
- Mitigated complaints effectively by empathetically listening and offering solutions.
Banking Assistant (Internship)
Santander Bank
Nazaré, Portugal
2007.06 - 2007.08
- Balanced daily cash deposits and managed vault inventory with consistent accuracy.
- Assisted customers with credit card and bill payments both in-person and online.
- Coordinated transfers to facilitate money movement between accounts for individuals and businesses.
- Guided customers to appropriate personnel for specific inquiries or advanced service requests.
- Handled cash deposit and withdrawal transactions for customers.
- Carried out postal transactions, including selling stamps and processing payments and money transfers.
Ticket Attendant
Local Tourist Train
Nazaré, Portugal
2006.06 - 2006.08
- Checked passenger identification during ticket issuance, ensuring security compliance.
- Managed queues effectively during peak hours, resulting in improved service speed.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Acted as first point of contact for customers to resolve potential issues with reservations.
Education
Advanced Management Course - Cost control
MSG group
CamberleyBusiness Management Course - Leadership
MSG group
CamberleyCertificate of Higher Education - Economy and Management
Superior school of Technology and Education
Leiria, Portugal 2011.09 - 2013.08
12th Grade - Economics
Dom Fuas
PortugalSkills
- Leadership and team motivation
- Service excellence standards
- Time management
- Financial reporting and analysis
- Health and safety compliance
- Results-oriented mindset
- Customer service skills
- Problem-solving abilities
- Team collaboration
LANGUAGES
Portuguese (Native)
Proficient (C2)
English (Fluent)
Advanced (C1)
Spanish (Conversational)
Upper intermediate
French (Conversational)
Elementary
Italian
Elementary
Accomplishments
- Transformed a Domino’s store from 1-star (2024) to Top 10 out of 320 stores within one year.
- Achieved the best regional inspection average (2025) across multiple stores.
- Set the all-time service record at Domino’s Bury St Edmunds (30-year-old store) in first year of management.
- Delivered consistent 5-star inspections (2024–2025) recognised at franchise level.
- Oversaw operations generating £3M+ annual revenue, leading a team of 40+.
Affiliations
- Football
- Reading
- Travelling
References
References available upon request.
Certification
- Food Safety Level 2 (UK Standard)
- Basic life Support
- First Aid Awareness
- Fire Safety Awareness
- UK Driving Licence
- Uefa C License
Timeline
Senior food and beverage supervisor
Audley Cooper’s Hill
2025.07 - 2026.03
Store Manager
Domino’s Pizza
2014.01 - 2025.07
Certificate of Higher Education - Economy and Management
Superior school of Technology and Education
2011.09 - 2013.08
Waiter / Front of House
Blue Jardim Restaurant
2008.01 - 2012.01
Banking Assistant (Internship)
Santander Bank
2007.06 - 2007.08
Ticket Attendant
Local Tourist Train
2006.06 - 2006.08
Advanced Management Course - Cost control
MSG group
Business Management Course - Leadership
MSG group
12th Grade - Economics
Dom Fuas