Ireoluwa Alade
Glasgow
Summary
Upbeat student motivated to support hospitality operations with great communication and time-management skills. Offers history of on-time task completion and success in autonomous roles. Utilises critical thinking and resourceful problem-solving to address challenges.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Hospitality team member
SEC Food
Glasgow, Glasgow City
2023.02 - Current
- Opened, poured and served alcoholic and non-alcoholic beverages.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Polished glasses and cutlery to pristine standards.
- Greeted guests, presented menus and shared information about available special items.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
Lane Host
John Codona's Pleasure Fairs Ltd
Aberdeen
2022.06 - 2022.08
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift
- Conducted ID checks in line with Challenge 25 rules and regulations
- Processed cash, credit card and voucher payments using POS terminals
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude
- Completed opening and closing checklists according to set standards
- Recorded orders and partnered with team members to serve food and beverages accurately and efficiently
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Kept tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.
Front of House Staff
Pepe's Piri Piri
Aberdeen
2021.07 - 2022.08
- Took orders from customers at the till and over the phone
- Operated tills to accurately process cash and credit card transactions
- Regularly cleaned and tidied restaurant areas for optimal hygiene standards
- Checked ingredients were in date and of high quality, delivering continued compliance with hygienestandards
- Delivered exceptional customer experiences through attentive care, timely service and order accuracy
- Completed opening, closing and shift change tasks in full to promote store efficiency
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service
- Upsold, cross-sold and recommended additional items to customers to increase restaurant sales
- Maintained extensive understanding of current offers, menu items and seasonal dishes.
Education
Bachelor's degree - Immunology
University of Strathclyde
2022.09 -
Higher National Certificate - Applied Science
North East Scotland College
2021.09 - 2022.06
Skills
- Teamwork
- Communication skills
- Problem Solving
- Customer service skills
- POS till operation
- Upselling
- Accurate cash handling
Timeline
Hospitality team member
SEC Food
2023.02 - Current
Bachelor's degree - Immunology
University of Strathclyde
2022.09 -
Lane Host
John Codona's Pleasure Fairs Ltd
2022.06 - 2022.08
Higher National Certificate - Applied Science
North East Scotland College
2021.09 - 2022.06
Front of House Staff
Pepe's Piri Piri
2021.07 - 2022.08