IRENE TABIAN FERNANDEZ
#375 F Roxas Street 9th Avenue West Grace Park Caloocan City Barangay 61 Zone 6,Metro Manila
Overview
26
26
years of professional experience
Work History
Office Staff Member
Global Champion Marketing Corp
Blk 111 Lot 10 Manchester Industrial Subdivision Sauyo Road Novaliches Quezon City, Philippines
2020.01 - Current
- Managed daily office operations and administrative tasks, streamlining workflow and increasing efficiency.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
- Organised hardcopy files systematically to enhance retrieval efficiency.
- Answered telephone calls to offer information, direct callers and take messages.
- Supported staff with clerical tasks for well-maintained office administration.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Scanned new documentation into system and classified data using standard codes.
- Developed and maintained filing systems, both electronic and paper, to improve document organisation and retrieval.
- Provided customer service, resolving queries and issues to uphold high levels of client satisfaction.
- Managed incoming calls and emails, ensuring prompt responses and directing queries to relevant departments for effective resolution.
- Processed invoices, expense forms, and payment requests to ensure timely accounts payable and receivable management.
- Managed confidential information with discretion, upholding data protection standards.
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
- Organised files, faxed reports and scanned documents into document management system.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Created and maintained company records and used software to review and monitor data.
- Handled incoming and outgoing correspondence to ensure effective communication flow.
- Handled incoming and outgoing correspondence, including email, mail, and phone calls, to maintain effective communication channels.
- Retrieved and checked files to respond to internal and external information requests.
- Contributed to office operations through completion of ad-hoc administrative duties.
- Maintained confidentiality of sensitive information, demonstrating integrity and professionalism in handling private data.
- Monitored office supplies inventory, placing orders as necessary to avoid disruption in workplace functionality.
- Verified customer enquiries to track service delivery and enable staff performance evaluations.
- Maintained organised filing systems, staff calendars and pending tasks, sorting incoming items for action and prioritising important projects.
- Routed incoming mail and parcels to ensure timely delivery within the office.
- Managed distribution of incoming mail and messages to facilitate clear communication.
- Compiled data, produced visualisation charts and prepared reports on behalf of staff.
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Processed expense claims and invoices, ensuring accurate financial records and timely payments.
- Planned office events by reserving venues, communicating schedules and coordinating setup.
- Prepared and edited correspondence, reports, and presentations to support executive communication.
- Communicated ideas clearly across multiple channels to assist staff.
- Compiled and submitted reports on departmental performance, highlighting areas for improvement to support organisational goals.
- Facilitated new employee onboarding, organising inductions and training sessions to ensure smooth team integration.
Office Staff
Winner Footwear Inc
Balut Tondo Manila, Philippines
1999.09 - 2018.12
- Processed customer invoices accurately
- Monitored outstanding customer payments to ensure timely collection and maintain cash flow.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Processed invoices, expense forms, and payment requests, contributing to the timely management of accounts payable and receivable.
- Collated client feedback, delivering information to management for corrective action.
- Created and maintained company records and used software to review and monitor data.
- Ensured data security by adhering to strict confidentiality procedures during document handling.
- Assisted office operations by performing necessary clerical functions.
- Helped management teams develop policies and procedures to improve record management, confidentiality and security.
- Verified customer enquiries to track service delivery and enable staff performance evaluations.
- Maintained organised filing systems, staff calendars and pending tasks, sorting incoming items for action and prioritising important projects.
- Received, routed and distributed incoming mail and parcels.
- Strengthened traceability by developing organisation systems for company documents and records.
- Proofread and corrected different types of documentation.
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Implemented filing system upgrades, transitioning to electronic document management to enhance accessibility and reduce waste.
- Opened financial statements, input transactions and reconciled accounts.
- Collaborated with suppliers and service providers to negotiate contracts, achieving cost-effective solutions for office needs.
- Facilitated new employee onboarding, organising inductions and training sessions to ensure smooth team integration.
- Identified depleted items, requested supplies and submitted purchase orders to maintain good stock levels.
- Assessed administrative processes to identify efficiency opportunities and implemented improvements for smoother operations.
Education
Vocational Course - Computer Programming
Catanduanes Institute of Technology
Virac, Catanduanes1999
Skills
- Customer service
- Data entry
- Microsoft Office
- Documentation management
Cooking
- mostly dessert meal
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Office Staff Member
Global Champion Marketing Corp
2020.01 - Current
Office Staff
Winner Footwear Inc
1999.09 - 2018.12
Vocational Course - Computer Programming
Catanduanes Institute of Technology