IRENE LYIMO
Dar Es Salaam,MAN
Summary
A dedicated professional with a background in risk management, client experience, governance, compliance, financial management and project management cropped from the solid and sound base. Fascinated by involving technologies and their impact in the financial sectors.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Country Client Experience Analyst
Standard Chartered Bank (Tanzania) Limited
03.2016 - Current
- Lead client engagement strategies resulting in increased customer satisfaction by 100%
- Manage team to deliver exceptional service and resolve client issues promptly and efficiently
- Collaborate with cross-functional teams to implement process improvements and enhance overall client experience
- Conduct customer surveys to ensure customer satisfaction
- Ensure compliance with internal and external regulators by responding to all incoming queries, feedback, and complaints.
Anti-Money Laundering/Customer Due Diligence (AML/CDD) Project Officer
Standard Chartered Bank (Tanzania) Limited
02.2014 - 02.2016
- Conducted enhanced customer due diligence on SME clients of consumer banking
- Ensured all identified non-compliant customer due diligence areas are remediated.
IT Support
Tanzania Revenue Authority (TRA)
01.2010 - 12.2010
- Installed software and hardware for TRA staff
- Managed the network server
- Troubleshooted issues that logged in TRA IT system and managed access controls.
Education
Master of Project Management (Account and Finance) -
Institute of Accountancy Arusha
01.2023
Bachelor of Science in computer Science (Hon.) -
Dublin Institute of Technology
01.2013
Advanced Level -
Kilakala Girls Secondary School
01.2009
Skills
- Communicating with people
- Arranging and leading group meetings
- Troubleshoot technical issues
- Multi-tasking
- Prioritizing workloads
Certification
Tanzania Institute of Bankers - Certified Professional Banker (CPB)
Accomplishments
- Migrate SME Manual clients to Digital banking platform with Zero error (2016).
- Employee of the month for three consecutive months (2020).
- Implement CEMs (System that manage service) with Zero downtime and Zero Error (2022).
Projects Assigned
- Standard Charted Tariff Re-structuring (2019).
- Personal loan process re-Engineering (2023).
Hobbies and Interests
- Running that help me to stay fit and health also it given me a chance to meet new people.
- Volunteering that provides me a chance to give back to the society
- Travelling that give me a chance to explore the world in meaningful way.
References
Upon request
Timeline
Country Client Experience Analyst
Standard Chartered Bank (Tanzania) Limited
03.2016 - Current
Anti-Money Laundering/Customer Due Diligence (AML/CDD) Project Officer
Standard Chartered Bank (Tanzania) Limited
02.2014 - 02.2016
IT Support
Tanzania Revenue Authority (TRA)
01.2010 - 12.2010
Master of Project Management (Account and Finance) -
Institute of Accountancy Arusha
Bachelor of Science in computer Science (Hon.) -
Dublin Institute of Technology
Advanced Level -
Kilakala Girls Secondary School
Tanzania Institute of Bankers - Certified Professional Banker (CPB)
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