Irene Freer
Kilmarnock,East Ayrshire
Summary
A highly skilled professional with expertise in fleet administration, route planning, and truck optimisation. Demonstrates outstanding customer service and strong written and verbal communication abilities. Proficient in shipping document processing, driver assigning, preventative maintenance scheduling, and vehicle telematics technology. Known for an engaging leadership style that enhances team performance and operational efficiency.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Scheduler
Glenelly Infrastructure Solutions
Kilmarnock, East Ayrshire
12.2024 - Current
- Maintained updated records of employees' availability; ensured balanced workloads across the board.
- Facilitated cross-functional collaboration by aligning team schedules towards common goals.
- Reduced scheduling conflicts by prioritising and organising tasks efficiently.
- Enhanced client satisfaction by ensuring prompt delivery of services via tight schedule control.
- Ensured timely completion of projects with strict adherence to schedules.
- Collaborated with management to develop realistic project timelines, led to fewer deadline extensions.
Transport Assistant
PDM Ltd-Kilmarnock
Kilmarnock, East Ayrshire
07.2021 - 02.2025
- Maintained vehicle fleet with precise coordination of preventive maintenance and functional repairs.
- Communicated with drivers to address accurate start times, load information and route issues.
- Kept all company logs and records up to date.
- Liaised with customers and other departments to plan timely transportation of goods.
- Strategically planned delivery runs and routes to maximise available resources.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Loaded packaged goods on to trucks for shipping.
- Operated lifting equipment to transport and store stock.
- Completed and submitted appropriate paperwork in timely manner.
- Optimised routes to maximise fuel efficiency.
Waitress
Dewaldens garden centre & cafe-Kilmarnock
Kilmarnock
01.2020 - 06.2020
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Performed closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
Customer Service Officer
The Range-Kilmarnock
Kilmarnock
01.2018 - 01.2020
- Responded to customer queries and provided excellent customer service.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
HND in Fitness - Sport & Exercise
Ayrshire College
Kilmarnock, East Ayrshire 08.2020 - 05.2021
HNC in Fitness - Health, Exercise and Fitness
Ayrshire College
Kilmarnock, East Ayrshire 08.2019 - 05.2020
NC Advance in Sport & Fitness - Health, Exercise and Fitness
Ayrshire College
Kilmarnock, East Ayrshire 08.2018 - 05.2019
Scottish Qualifications Certificate - DRIVING GOODS VEHICLE
SQA
Glasgow, Glasgow City 03.2024 - 07.2024
CPC - TRANSPORT MANAGER - HAULAGE
GTG
Glasgow, Glasgow City 09.2024 - 10.2024
Skills
- Outstanding customer service
- Written and verbal communication
- Route planning
- Shipping document processing
- Fleet administration
- Diver assigning
- Truck optimisation
- Preventative maintenance scheduling
- Vehicle telematics technology
- Engaging leadership style
Certification
- Transport Manager CPC Haulage, 10/01/24, Present, Awaiting exam results
- SVQ Level 6 Driving Goods Vehicles, 07/01/24, Present, Safe and fuel-efficient driving
- Forklift & brick grab attachment license
Personal Information
- Total Experience: 3
- Industry: Transportation Services
Custom
Yes
Affiliations
- CrossFit
- Cheesy reality tv shows
- Walking
- Music & kitchen dancing
- Socialising with friends and family
Timeline
Scheduler
Glenelly Infrastructure Solutions
12.2024 - Current
CPC - TRANSPORT MANAGER - HAULAGE
GTG
09.2024 - 10.2024
Scottish Qualifications Certificate - DRIVING GOODS VEHICLE
SQA
03.2024 - 07.2024
Transport Assistant
PDM Ltd-Kilmarnock
07.2021 - 02.2025
HND in Fitness - Sport & Exercise
Ayrshire College
08.2020 - 05.2021
Waitress
Dewaldens garden centre & cafe-Kilmarnock
01.2020 - 06.2020
HNC in Fitness - Health, Exercise and Fitness
Ayrshire College
08.2019 - 05.2020
NC Advance in Sport & Fitness - Health, Exercise and Fitness
Ayrshire College
08.2018 - 05.2019
Customer Service Officer
The Range-Kilmarnock
01.2018 - 01.2020
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