Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Irene Dwomoh

Bracknell,Berkshire

Summary

A committed and flexible professional with a broad background in retail, customer relationship management, and personal care support. a track record of providing individualized customer service, compassionate care, and enduring relationships via strong problem-solving and communication abilities. competent in handling daily tasks, attending to individual needs, and guaranteeing client satisfaction in hectic settings. Excellent interpersonal skills, a strong focus on details, and a dedication to creating satisfying customer experiences. seeking to employ this diverse skill set in a career that is dynamic and customer-focused..

Overview

11
11
years of professional experience
1
1
Certification

Work history

Retail assistant

PRIMARK
BRACKNELL, Berkshire
10.2023 - Current
  • Delivered excellent customer service by answering queries and providing product information.
  • Assisted in stock replenishment to maintain store appearance.
  • Provided coverage during peak times to manage customer flow effectively.
  • Helped in the setup of special events and promotional activities within the store.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Promoted customer loyalty scheme at checkout.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Built rapport with new and existing customers to boost client retention.
  • Built lasting relationships with clients through customer service interactions.

Personal care assistant

Mr Obeng Francis
Accra, Ghana
05.2025 - 07.2025
  • Handled laundry and housekeeping tasks for a clean living space.
  • Facilitated social activities, improved patient mood.
  • Prepared meals according to dietary requirements, maintained good nutrition.
  • Assisted patients with daily living activities to improve their lifestyle quality.
  • Monitored health condition, ensured timely intervention in case of emergencies.
  • Ensured regular communication with family members for updates on patient's status.
  • Managed bedding changes regularly for hygiene maintenance.
  • Delivered toileting support for clients with mobility issues.
  • Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
  • Ran personal errands for clients and transported individuals to social gatherings.

Relationship officer

Ghana Commercial Bank
Accra, Ghana
08.2016 - 05.2018
  • Established rapport with clients to facilitate open communication lines.
  • Assisted in conflict resolution, leading to improved customer satisfaction.
  • Stayed updated on latest market trends for providing relevant advice to customers,.
  • Streamlined communication process, making it more efficient and less time-consuming for clients.
  • Maintained comprehensive records of all interactions with clients for tracking progress.
  • Adhered strictly to company policies whilst dealing with customers, maintaining professional integrity at all times.
  • Trained new employees in handling customer relationships proficiently,.
  • Provided personalised attention to each client, making them feel valued and appreciated,.
  • Improved customer relationships by addressing their queries and concerns promptly.
  • Negotiated deals with customers, resulting in mutual benefits.
  • Cultivated long-term relationships with customers through consistent follow-up and exceptional service delivery,.
  • Managed high-value accounts, ensuring maximum client retention.
  • Addressed potential problems proactively by closely monitoring customer accounts,.
  • Participated in team meetings and contributed valuable insights derived from customer interactions,.
  • Recommended changes in products and services based on feedback from clients, enhancing business offerings.
  • Organised client meets for fostering stronger business relations.
  • Conducted regular follow-ups to ensure client satisfaction levels remained optimal.
  • Collaborated with sales team to understand client needs more effectively.
  • Educated customers about company products, services and special offers.
  • Communicated client feedback to leadership teams and identified iimprovement possibilities.
  • Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
  • Reviewed client files to identify opportunities for cross selling.
  • Monitored customer activity to recognise account growth possibilities.
  • Kept track of current and potential clients needs to recommend new applicable products and services.
  • Nurtured positive customer relationships to increase satisfaction and loyalty.
  • Assessed market and competitor activity to remain ahead of trends.
  • Kept records of all contact with clients using CRM system.

Relationship officer

Universal Merchant Bank
Accra, Ghana
01.2016 - 08.2016
  • Established rapport with clients to facilitate open communication lines.
  • Assisted in conflict resolution, leading to improved customer satisfaction.
  • Stayed updated on latest market trends for providing relevant advice to customers,.
  • Streamlined communication process, making it more efficient and less time-consuming for clients.
  • Maintained comprehensive records of all interactions with clients for tracking progress.
  • Adhered strictly to company policies whilst dealing with customers, maintaining professional integrity at all times.
  • Trained new employees in handling customer relationships proficiently,.
  • Provided personalised attention to each client, making them feel valued and appreciated,.
  • Improved customer relationships by addressing their queries and concerns promptly.
  • Negotiated deals with customers, resulting in mutual benefits.
  • Cultivated long-term relationships with customers through consistent follow-up and exceptional service delivery,.
  • Managed high-value accounts, ensuring maximum client retention.
  • Addressed potential problems proactively by closely monitoring customer accounts,.
  • Participated in team meetings and contributed valuable insights derived from customer interactions,.
  • Organised client meets for fostering stronger business relations.
  • Educated customers about company products, services and special offers.
  • Updated customers on service issues and maintained satisfaction through continued communication.
  • Communicated client feedback to leadership teams and identified iimprovement possibilities.
  • Kept records of all contact with clients using CRM system.
  • Promoted new and updated services to increase customer retention.
  • Assessed market and competitor activity to remain ahead of trends.

Ward Assistant

Bloom Medical Center
Tema, Ghana
10.2015 - 12.2015
  • Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
  • Helped organise engaging recreational activities to enhance the social skills of patients.
  • Established supportive relationships with patients, fostering trust and communication.
  • Maintained a clean, safe environment for patients' comfort and safety.
  • Assisted clients with daily activities for improved quality of life.
  • Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
  • Enhanced patient comfort by promptly responding to requests or concerns.
  • Transported clients to medical appointments or other necessary errands thereby providing indispensable logistical support.
  • Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
  • Assist Nurses in administering medication according to prescribed schedules, ensuring health maintenance.

Nursery teacher

National Service Secretariat
Tema, Ghana
09.2014 - 09.2015
  • Enhanced children's literacy skills by introducing age-appropriate books and storytelling sessions.
  • Ensured safety of children at all times, adhering strictly to nursery guidelines and policies.
  • Planned and delivered educational programmes to enhance early childhood development.
  • Supervised outdoor play, ensuring safety whilst promoting physical activity and social interaction amongst peers.
  • Applied basic first aid when necessary, ensuring prompt response during emergencies.
  • Established strong parent-teacher relationships for effective communication about child's progress.
  • Conducted assessments of child's progress to identify areas needing improvement.
  • Offered emotional support to distressed children, ensuring a nurturing environment was maintained at all times.
  • Carefully monitored child progress, keeping updated records to ensure continued development.
  • Maintained detailed records of each child's progress for annual reports and parents evenings.

Education

Bsc Marketing -

University of Cape Coast
Cape Coast
09.2016

HND Marketing -

Accra Technical University
Accra
09.2011

WASSCE -

SDA Senior High School
Kumasi
09.2004

Skills

  • Infection control knowledge
  • Nutritional planning
  • Meal preparation
  • Client confidentiality
  • Communication excellence
  • Personal care
  • Teamwork
  • Patient care
  • Risk assessment capabilities
  • Knowledge of banking regulations
  • Empathy and understanding
  • Time management efficiency
  • Multitasking capability
  • Sales oriented mindset

Certification

  • Florence Academy Care Certification
  • Bsc Marketing
  • HND Marketing

Timeline

Personal care assistant

Mr Obeng Francis
05.2025 - 07.2025

Retail assistant

PRIMARK
10.2023 - Current

Relationship officer

Ghana Commercial Bank
08.2016 - 05.2018

Relationship officer

Universal Merchant Bank
01.2016 - 08.2016

Ward Assistant

Bloom Medical Center
10.2015 - 12.2015

Nursery teacher

National Service Secretariat
09.2014 - 09.2015

Bsc Marketing -

University of Cape Coast

HND Marketing -

Accra Technical University

WASSCE -

SDA Senior High School

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Irene Dwomoh